us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

Filter Reviews

Review Time

Sylvie Brikiatis
Great customer service

Great customer service. Our pens came with the wrong ink color. The company quickly acted to remedy this problem.

4
Date of experience: Sep 30, 2025
Nicole  Anzalone
I was trying to buy the pens and found…

I was trying to buy the pens and found out my order was cancelled because I was supposed to approve something in another email that I never received after calling several times. It would have been easier to accept the proof right away which I thought I already did when I clicked approve the order and paid for it. Shouldn’t make it so difficult to purchase .

2
Date of experience: Sep 30, 2025
KEVIN JUDKINS
Fast shipping and good servie

4
Date of experience: Sep 30, 2025
Kevin Hinton
Pins were delivered as advertised

Pins were delivered as advertised. They write they feel great and they look great.

5
Date of experience: Sep 30, 2025
James Blanton
I love the pens and the service

I love the pens and the service, the only problem I have is that every time I order something I will get a flyer in the mail a week later with the same exact product on sale.....why not give me the sale price when I order as I am a regular customer

5
Date of experience: Sep 30, 2025
Webster Urgent Care
Easy ordering and fast shipping

5
Date of experience: Sep 30, 2025
Juliann
Exactly what I ordered

Exactly what I ordered. Shipping time was just ok, for being as expensive as it was. That's why I gave 4 *.

4
Date of experience: Sep 30, 2025
Sharon Wilson
Many of Pen lights were on.

We really like the customized pen lights but were disappointed when many of them arrived clicked on, probably due to being packed loosely in the box. Several of the pen lights were failing due to the batteries running down. Granted they were purchased at a discounted price but we did not plan to have to buy replacement batteries. Hate to give them as gifts to customers if they quickly stop working as this will not reflect well on us.

2
Date of experience: Sep 30, 2025
Amber Fuller-Mcdade
Their customer service is top-notch

Their customer service is top-notch! They follow up, they know their products, turnaround times are awesome, and quality is great.We always go back to them when we need to order.

5
Date of experience: Sep 30, 2025
FRANK OKUN
Smooth process of customizing graphics…

Smooth process of customizing graphics with support, excellent pen quality.

5
Date of experience: Sep 30, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More