us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

George
Thanks Zip for saving Christmas

I have had a great experience with Zip and really appreciate the service they provide. I had been saving up to purchase a pretty substantial Christmas gift this year and luckily for me the item I planned to purchase went on a large sale. Unfortunately I was still about a month of saving away to afford it and did not qualify for the retailer's credit offers, but thanks to Zip I received a line of credit and was able to make the purchase. Thanks to being able to purchase the item right now on sale, Zip saved me hundreds and now I don't have to worry about getting it just in time for the holidays. Thank you for saving Christmas this year Zip.

5
Date of experience: Oct 31, 2025
D'Chris
Beware of the illegal antics

Be careful because they are now known to do illegal things. Unfortunately I now have attorneys involved. Pay attention to your payment methods, what they charge, and make sure if you chat, you do like I did and screenshot and/or download your conversation. They will take money even if you didn't authorize it.

1
Date of experience: Oct 31, 2025
regina
The process was easy.

5
Date of experience: Oct 31, 2025
Judy smith
My doing my order in 3 payment but I…

My doing my order in 3 payment but I think there is something you should know they messed up my order an instead of send it to me in Jonesborough tn they sent it to Ohio now I'm paying you with nothing to show for it

5
Date of experience: Oct 31, 2025
Jeremy Ellis
Great options, horrible instruction and even worse chat agent service

I like the options and the low interest, it’s basically non existent. However, there needs to be better instruction on how to exactly use the virtual card when checking out. I made the mistake of tapping the process transaction link more than once, the system glitched and I had funds in my checking account put on hold for the same purchase…TWICE. I attempted to chat with a support agent and I received a response stating they would be “back tomorrow”

3
Date of experience: Oct 31, 2025
Roshunda
This was my first time using Zip and it…

This was my first time using Zip and it was easy to apply, Thank you

5
Date of experience: Oct 31, 2025
Sue Lindsay
I was able to borrow without any…

I was able to borrow without any issues. The payments come out on the dates that were provided to me.

5
Date of experience: Oct 31, 2025
John Oberlin
Have used Eset for over 10 years

Have used Eset for over 10 years. Works fine.

4
Date of experience: Oct 30, 2025
Larry Lincoln
Paying for something I didn’t receive…

Paying for something I didn’t receive far as payouts!!! Would like my refund!!!

1
Date of experience: Oct 30, 2025
Gabriel ugalde
Only reason its not a 1 ⭐️ is my issue…

Only reason its not a 1 ⭐️ is my issue was resolved after 2 weeks! On my first purchase they doubled charged me and opened 4 agreements of $50 I paid $36 and they still wanted me to pay 4 more payments on each one. i let them know of the issues they said “it happens, glitch. We dont do refunds”Next rep gave me a refund and cleaned my account up! Be careful and keep pushing the matter.

2
Date of experience: Oct 30, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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