us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Ursula Fritsch
Loved our pens

Loved our pens. They look beautiful

5
Date of experience: Sep 28, 2025
Lisa Gazzillo
Beautiful pens that write very nicely

Beautiful pens that write very nicely. Packaged well and shipped promptly.

5
Date of experience: Sep 28, 2025
ANTONY MARTINEZ
They make the Wrong Address

They make the Wrong Address

1
Date of experience: Sep 28, 2025
David Katzenberger
Super quick delivery and the product…

Super quick delivery and the product arrived exactly as ordered. Thank you, once again for a professional job.

5
Date of experience: Sep 28, 2025
MARTHA CLAY
You sent me what I asked for

5
Date of experience: Sep 28, 2025
James H. Allen
Suggestion

I suggest that the purchasers limit their information to THREE LINES. Four lines make it more difficult for the customer to read. Also, I tried placing a QR CODE on the pen (as a logo). It doesn't work, probably since the barrel of the pen is circular, and you cannot scan the complete QR CODE simultaneously.

4
Date of experience: Sep 28, 2025
Anthony Sevano
Excellent Service cost was perfect

Excellent Service cost was perfect And it is on it way to meAnthony Sevano

5
Date of experience: Sep 28, 2025
Anne
Loved them!

The pens did not explode. They had a great grip and had wonderful colors!

5
Date of experience: Sep 28, 2025
PAULA RUGGIERO
Jamel Yahyaoui was wonderful

Jamel Yahyaoui was wonderful! If it wasn't for Jamel's great follow-up I don't think my order would have been processed on time.

5
Date of experience: Sep 28, 2025
Larry  Morgan
The items we received were not the the one we tried to order

The item we received was not the item we tried to ordered. The item we tried to purchase was denied because someone from Pens decided to shipped an item that was not requested. I am awaiting Pens authorization to return the item back to Pens.

1
Date of experience: Sep 28, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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