us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Beverlyn Griffiths
Jonathan was on time

Jonathan was on time, very kind, knowledgeable, courteous and helpful.Jonathan did a fantastic job by getting my refrigerator up and running. He DID NOT leave any mess on the floor. Thank you Jonathan. Job well done! 😃

5
Date of experience: Aug 29, 2025
Angela Patterson
Awful service company

Dan Marc was assigned to fix our dishwasher twice and both times blamed the detergent we were using and didn’t really do much to diagnose. It was a waste of time.

1
Date of experience: Aug 29, 2025
Chantrenne Arms
Fast delivery great product

Fast delivery great product

5
Date of experience: Aug 29, 2025
Angie Arno
I did not receive part of my order

I did not receive part of my order. All shipments arrived, however an item was missing from the box. I’ve reached out to try to correct this, asking for the missing item to be sent to me but I have not been replied to.

1
Date of experience: Aug 29, 2025
Ronald
Easy to order....Great quality & Customers love them.

Easy to order....Great quality, good price. Ordered these flashlights before, and it was a favorite for my customers. Everyone loves them. And, these are actually something to hand out that people keep and use. My favorite give-a-way.

5
Date of experience: Aug 29, 2025
MARILYN LOTT
Great pens

Great pens. Smooth writing. Logo is Wonder. Thank you for all you do!!!!

5
Date of experience: Aug 29, 2025
Vanessa Hamilton
Sad and Disappointed

I placed an order for a lunch bag in a vibrant lime green, accented with bold purple lettering. However, I was thoroughly disappointed with what I received. Instead of the bright lime green I had envisioned, the bags turned out to be a dull dark green, which was not at all what I expected. Additionally, the font color that was supposed to be a striking purple instead appeared as an unappealing shade of pink.To make matters worse, the lettering was so faint that it was nearly impossible to read the custom print. This was particularly frustrating, as I had hoped the bag not only would look great but also clearly display my chosen design.In response to my concerns, I was offered a 20% discount on my purchase. However, a mere discount felt insufficient given the situation. What I genuinely wanted was to return the unsatisfactory item and receive the correct product that I originally ordered. It’s crucial for them to understand that this issue goes beyond simply financial compensation; it’s about delivering quality items that meet customer expectations.

2
Date of experience: Aug 29, 2025
Tommy Whitlock
Sent exactly what was ordered//

5
Date of experience: Aug 29, 2025
Mrs Ginger Bruce
So much is added on to the advertised…

So much is added on to the advertised price. Up front pricing would be appreciated

3
Date of experience: Aug 29, 2025
Dollie
Order mix up

I ordered red pencils, they sent orange. I have been going back and forth with customer service for a week and the situation is still not resolved. I have submitted evidence of this mix up twice.

1
Date of experience: Aug 29, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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