us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Lee Reyes
My order

My order, where proof was approved, was received without my logo. The fix was not conducive with the customer in mind. It was not a replacement of goods but the choice of re-order with 50% off OR get a full refund. That is unacceptable. I should have, at the very least, received a replacement of my order with a prepaid shipping label to return incorrect products.

1
Date of experience: Aug 28, 2025
Dan and Carol Livingston
Wings of History Gift Store merchandise

My experience was made great by dealing with Samuel Peterkin who was very helpful in processing our order. My only suggestion relates to not being aware of the $39.75 Tariff Fee which I was not able to be reimbursed for by our committee for the Wings of History Gift Shop.Carol and Dan Livingston

5
Date of experience: Aug 28, 2025
unsatisfied customer
Quick order filled

Quick order filled. Very happy with the customer service and pen quality.

5
Date of experience: Aug 28, 2025
MARYAL BOUMANN
TWO THUMBS WAY UP HIGH!

The gentleman I spoke with at Pens.com was knowledgeable, friendly, professional, and helped me to get the BEST price for the 500 quality, beautiful pens I ordered and received in a VERY timely manner!Honestly, my experience could not have been any better. Grateful for the workers and this company, excited to share them at our Annual September 12th and 13th PRAY CALIFORNIA Conference in Sacramento!

5
Date of experience: Aug 28, 2025
ROBERT VAZQUEZ
I had great extended overall satified

5
Date of experience: Aug 28, 2025
Deborah Bryant
Great writing pens.

Ease of ordering.

5
Date of experience: Aug 28, 2025
NEW LINE MOBILE DETAIL
I give you people a 5 Star great…

I give you people a 5 Star great customers service on here thank you!!

5
Date of experience: Aug 28, 2025
Burgin Farms
Absolutely the worst experience I've…

Absolutely the worst experience I've ever had the customer service was atrocious.I have two companies with square and I'm doing over 700k a year in sales and planning an expansion to get me over a million. I called after I was having issues deciding what equipment I needed. I couldn't get any help with equipment the rep that answered the phone. She was hard to understand and didn't have a clue how to do her job. If something doesn't get fixed with the customer service I'm moving to clover..

1
Date of experience: Aug 28, 2025
James Flood
Great work

Great work. Very good

5
Date of experience: Aug 28, 2025
Diana Johnson
We have had Eset for many years

We have had Eset for many years. You just need to remember your password and to shut the alarm off when you return home

5
Date of experience: Aug 28, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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