us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Antonio Matos
Good service

5
Date of experience: Aug 17, 2025
DIANNA LYNN BEMENT
My entire order is wrong

My entire order is wrong. Ive still not heard back as to what you want me to do with it. You supplied my information to a total stranger as the sales person mixed up our accounts. That person is still getting samples with my info on it. I know this as she finally called my number to see what the hell is going on. I did fine when I ordered myself. I will never order again and you need to figure the bill out and send a return label for your screw up.

1
Date of experience: Aug 17, 2025
Brent Carter
Great service and products

I appreciated the email prompt from Pens.com that showed my logo on different merchandise. Also, the free sample sent in the mail sold me on that item for my next order.The ordering was easy, and the reps worked with me to apply a tax-exempt exclusion with no hassles.I will continue to order from Pens.com

5
Date of experience: Aug 17, 2025
GERRY WINTERS
Andrew Foster was helpful

Andrew Foster was helpful, knowledgeable, and responsive.

5
Date of experience: Aug 17, 2025
Sheila Hernandez-Vale
Pens are beautiful

Pens are beautifulGreat service

5
Date of experience: Aug 17, 2025
CF ITC
Fast and good

Received what I expected

5
Date of experience: Aug 17, 2025
Georgia F
Incorrect Pen Logo

Incorrect Pen Logo, did not match approved proof. I haven't receieved assistance on this despite emailing a couple times.

1
Date of experience: Aug 17, 2025
Church Lady
Pens look great

Pens look great and the ones I've tried have a worked. They write very smoothly. So far, so good.

5
Date of experience: Aug 17, 2025
Toni
Pen quality

the service was fine, no issues. The quality of the pens is terrible. They just don't write and the part on top you push down, gets stuck. We have been happy in the past and tried something new, it was a big mistake

3
Date of experience: Aug 17, 2025
DeWayne Halstad
The pens turned out beautiful

The pens turned out beautiful! You did a great job with the logo and everyone just loves them! And you gave us a great price for them as well! Thank you so very much!!

5
Date of experience: Aug 17, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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