Review Time
When I opened a CD it said they would notify me before it matures so that I take out the money in time, or it would just roll over into a new lower interest rate CD and you'd have to pay a penalty to get the money. They never notified me, but thankfully I was on top of it and got the money. Also here it is March 2026 and they still haven't sent me a 1099, nor can you obtain one on their site. I emailed customer service, first they said they're working on it. I recently emailed again and no reply.
When I opened a CD it said they would notify me before it matures so that I take out the money in time, or it would just roll over into a new lower interest rate CD and you'd have to pay a penalty to get the money. They never notified me, but thankfully I was on top of it and got the money. Also here it is March 2026 and they still haven't sent me a 1099, nor can you obtain one on their site. I emailed customer service, first they said they're working on it. I recently emailed again and no reply.
Customer service is a total chaos. Do not solve issues at all. Referred over 10 times to fraud dept saying they will call me. For the last 3 months I am still waiting for their call so I can solve my issue with my funds. I am not asking any favor or for money just regular services on my three accounts and it has been impossible. Today I gave up on these Clowns. Closed my accounts and transferred funds to my new bank, By the way, better interest rate yield.
I have had so many problems with this bank. I have been with them for about a year with a checking and savings account and multiple CDs. The biggest issue is that they decline all charges from outside the US. I have a subscription fee from Canada and I have to call them every month to get it to go through. It usually takes at least a half hour. Each representative gives me a different solution. This is just the tip of the iceberg with this bank. I have never had to work so hard to manage my bank accounts.
This bank is not safe for your deposits!They confiscated by savings account monies without cause. It seems their protocol gives individual customer service representatives the power to prevent an account holder from access to the balance. My experience was motivated by an angry representative who did not like my attitude when I called in with a complaint about updating my account. Representative simply pushed the button to freeze/confiscate my monies. I was refused to even speak with management, they are crooks.
I thought this would be a good option for a bank but Absolutely NO. 1st they closed my account for not adding funds within their time frame while I was getting my crypto access together for transfer. I tried opening a new account. 1st tried their app. I got to address verification and their system would not allow their pop-up to scroll. Programming issues that they are aware of but not willing to fix. I called numerous times. I tried in addition to their app, Google, Duckduck, Firefox and Brave. None of these would allow me to add an account but yet this was how I established my 1st. This is outrageous to out and out right over look their own programming error. With all these strikes in place I think this is someone saying Don’t use this bank. What else are they overlooking???
I have had a ridiculous experience trying to open a checking account with Bask Bank. Despite having great credit and doing everything by the book, I had to call them once a week for three weeks for them to approve my application. Each time they told me that it had been approved but someone forgot to process it. Finally on the third try, I told them I was going to sit on the phone until it was approved. 10 minutes later - the account was live. I had to request a debit card twice -- once over the phone and once over the ap. They told me it would take 15 days to get to me. The card never arrived and then about a week later, they closed my account without asking me for inactivity. Truly frustrating by how much time this required of me only to end up with a closed account.
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