us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Robert Reeder
I cannot download the protection that I…

I cannot download the protection that I bought. The buy went through without issue but I have been unable to download the program. Same issue at my prior renewals.

1
Date of experience: Apr 08, 2025
customer
They either did not understand my…

They either did not understand my problem and I could not understand what they were trying to convey to me.

3
Date of experience: Apr 08, 2025
Danivel
Give us an easy way to do a quick System Restore

I've used ESET for probably at least 15 years. I started building my first computer in 1980, a S100 Buss, 4MHz Z80 CPU, 64k of DRAM, with 3 Shugart 8" floppy drives and a 600 baud modem. I was VP of Engineering at a small company making hardware and Software products in the CAD sector. At one time or other I used most of the anti-virus products available. I've been retired for a long time now but I still spend most of my day on my computers. I have 3 main computers that I use the most, virtually everyday. I use lots of shareware type programs to do things that commercial companies don't cover. Some of them are great, but there also many of them that turn out to be crap. So, sometimes I eventually discover that after using a program for a while, that I need to do a Restore operation on one of my computers (currently all Windows 10 Pro). Yes, I could be running the new program in a Sandbox or using some of the other tricks. But, after running Windows for over 30 years, I've always liked using System Restore to fix problems that eventually turn up with rogue shareware (or other problems that eventually show up with MicroCrap's programs and OS. Yes, I know we can still use Restore but you guys make us jump through too many hoops to get it done quickly and easily. I've seen far too many people complaining about it online. I've also had problems where it starts blocking some devices on my home network without notifying me that is blocking something that has been working just fine for months, or years. I'm running an anti-virus to protect me, not to have "fun" spending time trying to figure out why ESET has started annoying me.

3
Date of experience: Apr 08, 2025
Amber Queen Shopper
Superdry shipping is a mess

Superdry shipping continues to be a problem. There seems to be a shipping fee no matter how much you spend, which is a problem. Often, the threshold for free shipping is $35, or $50 on the high end. Superdry seems to not understand this. Regular shipping is $9. For paid shipping, my order eventually arrived about 8 days later, and during shipping, had 2 different UPS tracking numbers, both of which had different arrival dates. Why were there 2 tracking numbers, and why did they have 2 different delivery dates to the same address? It makes no sense. And for this, I paid $9. For this level of service/shipping, that should have been a free option. Paid shipping should have expedited the order so it would have been delivered in 3 or 5 days. Superdry shipping is terrible, and completely misunderstands how modern shipping works at other retailers.

1
Date of experience: Apr 08, 2025
Mauricio Ceron
great and nice!

5
Date of experience: Apr 08, 2025
Cherry Bell
They fail to refund your money after…

I placed an online order at Windsor store utilizing Zip Pay and subsequently returned two unwanted items at a physical location, but I have yet to receive the anticipated refund to my original payment method. Following my inquiry, Zip customer service declined to provide a refund, instead indicating that my installment payment had been reduced, which I acknowledge, but I still await my refund.

1
Date of experience: Apr 08, 2025
Eagles Aerie
Easy to use and convenient

5
Date of experience: Apr 07, 2025
Ca Pro Cleaning Services LLC
I just have to thank you for all the…

I just have to thank you for all the help, this application has been very good for me. Thank you very much.

5
Date of experience: Apr 07, 2025
No Job To Small
Helped my company grow with new…all in one company set up

Helped my company grow with new equipment

5
Date of experience: Apr 07, 2025
Juan urrego
Excellente

5
Date of experience: Apr 07, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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