Review Time
I had an extremely disappointing experience at carindale branch , mainly because of the branch manager, Karenza. My husband, who has a physical disability, waited in line to be assisted. When we finally reached the counter, Karenza was incredibly rude and dismissive.
Instead of helping us, she bluntly told us that she couldn’t do our work and pointed out that there was a long line, as if that was our fault. There was no empathy, no attempt to understand our situation, and certainly no effort to accommodate someone with a disability who had already waited patiently.
The lack of professionalism and compassion was shocking, especially from someone in a managerial position. We left feeling frustrated, embarrassed, and completely disregarded as customers. I sincerely hope the bank addresses this behavior, because no customer — especially one with a disability — should be treated this way.
A NIGHTMARE!
As an incorporated association we signed up for Commbiz to make approving payments easier for our executive who are located across the region. WRONG! The app may be good, but the process of signing up is beyond unprofessional. We have had to drag our executive into the same branch many times - they have spent hours there - only to find the CBA staff have not submitted the paperwork correctly to Commbiz and they have no record of our documents, signatures, etc.
We keep thinking it will get better but after 3+ years of this we will definitely move to another bank, once we regain access to our account! DO NOT USE THIS BANK.
Don't bother, the customer service is appalling. For years, I've received mail meant for someone else and returned it. Yet, it keeps arriving. I contacted them via messaging since I can't use email or online chat as a non-customer, but they said they can't help and that I need to go to a branch. Why can't they just provide basic customer service?
Stay away from this service. I've been receiving mail for someone else for years and have returned it multiple times, yet it keeps coming. I reached out through messaging since I'm unable to use email or chat, but they said they can't help and that I need to visit a branch. Why can't they just provide basic customer support?
I set up my business banking with the company just three months ago, and it's been nothing but problems. A staff member aggressively told me to back up, as if he was ready to confront me. The company refuses to fix the ATM at the entrance for after-hours deposits, despite multiple complaints. I've now moved all my business to another bank, which has been excellent. I need the ability to do my banking outside of normal hours or I'll take my business elsewhere.
Honestly, I had high hopes when I signed up, but the customer service has been lacking. I've been passed around multiple times regarding the delay in my funds, which took nine days to arrive. Why are they holding onto money for so long? I will continue with my current bank and do not recommend this one.
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The Commonwealth Bank of Australia is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.
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