Review Time
I’ve been using square to take customers credit card for yrs now and and I generally transfer the funds to my bank account or use it for small everyday purchases There’s been times I have received a charged back from a customer that just wanted to screw someone and they lie about the situation or the service so thy don’t have to pay and 2 out of 3x I lost the dispute bc the customer service here at square is horrible the worst I’ve ever had to deal with. Ok so now let’s get to the real stuff so I purchase an item of FB or Instagram one of those website anywho. The thing was only $100 and so I used the square card that was my 2nd mistake. The first was buying something from online that’s supposedly coming form a 3rd world country anyways. The seller was a scam the stuff never came. The tracking information wasn’t accurate and moovment of the item throw the fake tracking # wasn’t making any sense. I had emailed the people many times and once in a while the would reply days latter what information I wasn’t asking about and so I said I want a refund they refused them the send me an email saying the item was delivered but the USPS on a Saturday night at 1130 PM. When I contacted them saying that makes no since they send a new email saying the package was actually delivered but a different company 2 days earlier and signed for at my address buy me. So I pulled the surveillance video for that date and time and sent it over saying just give me a refund. They never replied Ok I contacted square and started the dispute 54 days after making the purchase. And they said I would get an email with in 72 hrs asking for more information and I did. I got it Saturday at 4 am. Monday 4am I got another email saying since I didn’t reply to the email yet there going to close the case. So when I saw all this I replied saying please allow me another day or 2 to send over the information and didn’t think much of it. The next day I sent over everything I had a letter explaining everything and the emails back and forth and waiting for a response from square I tried calling in several time since I never got a reply from my emails to them and I started calling finally I was able to talk to someone she asked me to send the inform over to her again and I did I talked to a supervisor and the informed me since it’s more the. 60 days for The Original purchase date i can no longer do the dispute I Was told I asked how that’s possible I started the dispute weeks ago while with kn the 60 days. And I sent all the information over to the supervisor showing I replied to the email they send with in the 60 days and I never got a response I send over copies of everything over and and over again no one at square wanted to step up and help me not a supervisor not a manager not anyone eventually they stopped replying to my emails and taking my calls and that was that. The people I pay thousands of dollars a yr to so I can use there services screwed me worst then the merchant did in the end. So keep this in mind before using the card to purchase anything. I no longer use square for my POS. I use clover and there customer service is way better. And it’s costing me leads I got free card readers and printers all kinds so things for free when square was tri g to charge me.
Square service people are truly amazing. A pleasure to work with . The first 3 days I was able to call support and get help to setup and understand the system. Then they wanted me to get a code! A nother hurtle to clear to get help. Not good for me a 68 year old low technical individual. I was never happy about the fees and transaction charges. I considered and went with requesting my customers help by paying a surcharge on my $10 & $15 t-shirts.. Visa says highest surcharge has to be 3% or lower. So I didn't fee good about the 2.6+.10 fees that add up to over 3%. The I did a sell to myself of a $15 t-shirt to see how it would work. The surcharge was add to the purchase. However the sales tax were no added. So I felt I needed to cancel or refund the sale. Square charged me .50 (3.22%) to refund that purchase. I was done when this happened! I also tried 5-7 ti.es to Deactivate my account without success. I finally told them I wouldn't put up with my the deactivation of my account be prevented and would fight to win if I had to fight with Square. The next time I tried to Deactivate the account I was successful. I want to sell my t-shirts cheap to get the message on them out to bring praise and glory to God who has taken me from homeless to owning 10 beautiful wooded acres about 2 miles from the Suwannee River and a life of completely debt free living including my 2020 Kia Soul. I am going to try cash and check sales for my $10 & $15 t-shirt sales. I am no t doing this for money! I am doing this for God. I owe Him everything!
Although my issue was resolved, and the rep was really helpful, trying to get a person to talk to was almost impossible. The chats online were automated, so my issue could not be taken care of. The phone number would tell me to stay on the line for a customer service representative, but then would say I would receive a text shortly to help solve my issue, then would disconnect the phone call. Email response took longer than the 24-48 hours listed. I was finally about to get a person through the automated chat on day 2 of trying, I really do not even know how. Please provide a phone number or live person chat so issues can be resolved quickly. I am very thankful for the person that I was finally able to talk to, and their fast assistance. Overall, I was very disappointed with how difficult it was to get the rep on the chat.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
