us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Cheryl Taylor-West
I have ordered many times from you

I have ordered many times from you, yet do not receive any discounts.Also, I wanted the variety of colors, and I had to get only one color - not what I wanted. Delivery is slow as well. Also, hidden tariffs fee? I won't order again.

2
Date of experience: Oct 12, 2025
RAY MULLINS
The pens were beautiful and write great…

The pens were beautiful and write great and that's what we want in a pen, good work!

5
Date of experience: Oct 12, 2025
ANNA DAVIS
The ordering process was easy and fast

The ordering process was easy and fast. The representative had helpful suggestions to get us the exact color pens we wanted.

5
Date of experience: Oct 12, 2025
Karen
Pens.com is a very reliable business

Pens.com made reordering our bags so easy. The product is completed in a timely fashion and the items were shipped to us quickly.

5
Date of experience: Oct 12, 2025
We received 210 pens with black ink instead of blue ink.

We received 210 pens with black ink. We intentionally ordered 210 Engraved Paragon Stylus Pens with BLUE ink. We look forward to a correction on this order. My experience with pens.com products in the past has been incredibly positive. This is the first time the product and delivery time has disappointed.

2
Date of experience: Oct 12, 2025
Sakeenah Sadrud-Din
Your customer service needs an overhaul.

4
Date of experience: Oct 12, 2025
MICHAEL J TANDY
Love the calendar

Have been using this calendar for over 5 years...everyone loves the size and contentMakes a thoughtful gift...buy and give away 100 each year.

5
Date of experience: Oct 12, 2025
Mitch Marsh
Not enough communication about the…

Not enough communication about the order.

3
Date of experience: Oct 12, 2025
LANCE SPINDLER
Alaska order

I ordered several things this time. We’ve received compliments on all of the item. They’ve been sent to us quickly each time and we are clear in Alaska!

4
Date of experience: Oct 12, 2025
Susan Taylor
ORDERING MY SUPPLIES WAS QUICK AND EASY…

ORDERING MY SUPPLIES WAS QUICK AND EASY AND THE COMMUNICATION FROM THE COMPANY WAS GREAT. MY PENS LOOK SO NICE AND MY CLIENTS ARE ALL SAYING HOW MUCH THEY LIKE MY PENS!

5
Date of experience: Oct 12, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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