Review Time
I am very impressed with Paysera’s customer service. The team was responsive, professional, and really helpful in guiding me through my issue. They answered all my questions clearly and resolved everything quickly. It’s reassuring to know that they genuinely care about their customers. Highly recommended!"
I want to assure anyone with inquiries that the customer service is outstanding and always ready to assist. Since its inception, the service has made considerable improvements, now offering support in multiple languages. The security measures are also very robust. Thank you to the entire team for their efforts.
Awful experience – funds frozen with inadequate support. My funds were frozen without a clear explanation, and obtaining proper assistance was nearly impossible. The communication was slow, unclear, and unhelpful, leaving me stressed and feeling overlooked for days. What’s most frustrating is the lack of transparency. When dealing with your own money, you expect professionalism and clear answers — unfortunately, the service fell short in this aspect. I felt powerless, with no defined timeline or accountability. I would strongly recommend others to exercise caution and reconsider trusting this service with their funds. Reliability and customer care are essential in financial services, and in my case, both were lacking.
Overall a good service, though I find it a bit confusing at times. I value its secure appearance, but not using the app for a while can lead to some difficulties. On the bright side, the dashboard is very clean and visually appealing.
While it may not be the quickest option and some transactions can be halted, reaching out to the support team resolves everything efficiently. The assistance provided is outstanding. Overall, I am quite satisfied with the service, and once you begin using it regularly, the process becomes much smoother.
They requested documents that contained third-party information, specifically a marriage certificate. This indicates they were seeking details about someone not associated with this institution. When I declined, my account was blocked. Their request seems illegal, and instead of asking for my information, they chose to block my account. This raises concerns about why they collect sensitive data. The support team claims they have the right, but this appears to conflict with legal standards, as no bank should gather information about non-clients.
I've been with the service since 2019 and honestly, it's been the best experience I've had. I encountered a login issue, and the representative was there to guide me through it. They deserve 100 stars! Thank you for your support.
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Paysera is a licensed electronic money institution providing online payment services globally. It has developed the Paysera system which offers simple and convenient methods to perform payments at lower rates and faster than at a bank.
Due to a wide network of partners all over the world, all international payments in the system are performed at local rates. This way they cost up to 100 times less than international transfers at banks. The multi-currency Paysera account is free and offers low exchange rates.
Paysera offers payment solutions for private and business clients all over the world. Payments can be collected via Paysera, different banks, bank link, payment cards, SMS, and other payment systems.
Paysera presents a modern approach to banking services. Registration to the system is easily performed online. Clients can also use a handy Paysera mobile wallet. It allows to make instant payments via QR codes and transfers to friends by phone numbers or e-mails.
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