Review Time
I spent hours choosing clothes and sizes for a gift, a total of 7 items for and my package was lost. Then I spent hours in live chat to ask you where was my package and order and you simply canceled everything and created a new order with 2 items only. Its not fair how you handled my case. The gift didn’t arrived on time and it was delivered yesterday with only 2 items. So sad!!
I would give this a less then 1 start review but unfortunately 1 is the lowest I can choose. I was only going to be in USA for a week and so I ordered to make sure it arrived days before my arrival. On my tracking that Superdry provided it showed it was in shipping for many days. When I went to there store I requested it to be sent to(a day before I was leaving ), they had informed me that it was still processing at the warehouse. This had made me extremely upset and disappointed with Superdry and everything that had to do with this delivery. Coming from South Africa Superdry isn’t always available and not getting my package really affected my view in the store.
The 2 stars are for store manager David Santana. He was amazing, if not for him I’ll post 0 stars. I purchase a few items online. I needed to exchange each item for a bigger size. He took the time to explain and help me with my return/exchange. I reached out to customer service in regards to how to proceed with trying to exchange or return and a prompt auto msg is sent w instructions. I reach out 3 separate times and to this day they have yet to answer any of my concerns or questions.Thank you Mr. Santana
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