Review Time
This company is terrible. DO NOT TRUST THEM. I used them to process ecommerce payments. They were the only payment processer that would refund credit card fees. Well, total bait and switch. They changed their policy and will now no longer refund credit card fees which really isn't the reason I felt compelled to write this scathing testimonial. It's how unprofessional they are and how impossible it is to speak to a human, even though when I signed up I actually had a "rep". The rep, however, eventually ghosted me. Then someone clearly who has never had a real job before who obviously was reading from a script calls me to tell me he is my new rep. Armoni is his name and he cares about my business, he is going to work with me to support my business needs. I explained my frustration with their refund policy and that I needed to manually capture funds and asked if Square offered this. I cannot lose credit card fees and the products I sell are big ticket items with long wait times and when the customer finds out how long they have to wait, they sometimes cancel. I could not be stuck with $200 in credit card fees lost each time that happens so I needed to be able to have a payment processor that was set up for automatic approval/manual payment capture as a safeguard. No surprise that Square doesn't have this but "rest assured" says Armani, there's an "exclusion list" which he has added me to and can we make an appointment right before the change goes into effect? He sends me an invite. The day of the meeting, I get an email saying he's sick and has to cancel. I responded asking about the "exclusion list". Crickets. The following week is here, Armoni surely must be feeling better. And if you're out of the office, don't you typically have an OOO responder? I email Armoni and ask him. Crickets. Finally decided to cancel. I emailed my original rep (pre-Armoni) who actually got back to me this time and said "you don't have to cancel, you can just not use it!". Right? I am going to just leave an account that is linked to my bank? Don't think so. I then get told I have to call to cancel so I do and cannot actually speak to someone. Their stupid robot, forces me to engage via SMS which routes me to chat. They just send me a link to cancel but I say I want to unlink my bank first. Because, guess what? There is actually no way to do this in the platform which is really shady and suspcious. So they tell me it's "encrypted" but "rest assured" your bank info is safe. I don't care. I am cancelling my account and have no reason to have my bank linked to Square. Then they tell me I have to speak to someone to verify privacy information. So I they ask for my phone number to I guess put me on a whitelist to actually get to speak to a human and not get routed to chat/SMS. I call, get someone who has me on hold for a half hour. She claims she is verifying privacy information. But isn't verifying privacy information something they actually have to do with me? like ask me questions like SS # and dob? Well, I'm on hold for a really long time and she hangs up on me. I call back, speak to yet another person, explain everything but like with most SquareUp reps, he's not listening. This guy tells me he is unable to disconnect my account either but to add a new bank account and then I should be able to delete the other one. I had to explain yet again because I have nothing better to do with my time. So finally, they were able to remove my bank from the account but it took 2 hours. This company is an absolute mess. Do yourself a favor and do not use them. It should not be a battle to have my bank unlinked from Square space. The fact that they make it impossible for me to do it as a user is super shady. The fact that i was told to "simply not use the account!" by the rep is really cause for concern. This isn't a social media account. This is financial information.
Square, just like Paypal, is not meant for solopreneur or consultant who generates high dollar billing invoices. After my run-in with Paypal, I decided to sign up for Square to process credit cards for one of my customers. I chose Square, since I see their POS a lot at restaurants and coffee shops. I also like the fact it has Cash App, so I can use my profit to buy Bitcoin. The sign-up and invoice generation process were easy with no hiccup. The trouble started as soon as I sent my relatively large billing invoice and my customer. It started off with bunch of KYC questions and requests, which took me a couple of hours to compiled. Within an hour of me submitting everything they asked for, they deactivated the account and won't let me withdraw my money for 90 days. I thought to myself, what kind of merchant processing business is this? Are they only interested in businesses that bill small amount, e.g., $5 for a cup of latte? Anyway, their mistreatment of me as a small business owner only angers me to find a better banking solution. I'll update this review when I find it.
I really like the fact that you give the option to get your money instantly. It is very user friendly. I don't think the percentage of sales are fair, while making a monthly payment for invoices and a separate charge for manual entry. Didn't ever send a card reader. Or even ask if i wanted one. That would have been great. And it's very difficult to get some customer service regarding that issue. Maybe if I say it here maybe I'll finally get some one to talk to about it...??!!??
Claim your business profile now and gain access to all features and respond to customer reviews.
Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
jeeterjuice.co.uk
asllc.io
justmarkets.com
melbournefx.io
quotedevil.ie
orbitremit.com
quickcarfinance.co.uk
albionforest.co.uk
purplebricksmortgage.com
meridiancapitalfunding.com
