us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Review Time

Syreeta Jones
Very fast delivery and great quality

5
Date of experience: Apr 04, 2023
Blake Jewelers
What Happened to this Once Great Company??

Square has become absolutely horrible. Constantly freezing your money and accounts, no transparency with their working capital, and their "bank accounts" and reports aren't accepted elsewhere. They monopolize your business credit and your money, and in the rare instance where you can get a live person to help, they are never a high enough level to actually assist you. You will be told to expect a response from someone more capable within 1-2 days, but that also never happens. If you want to go to a competing service, you can't export your loyalty/rewards data, nor your product pictures. You can get a spreadsheet with your items and customers, but none of the rest of the data. They strongarm you into compliance, and make it so you have no choice. They absolutely trap you. In the last 12-18 months, Square hasn't just gone downhill, they've taken a dramatic nosedive. You would be better off burning your money in a fire, because at least then you could benefit from the warmth.

1
Date of experience: Apr 03, 2023
Thulaganyo Mosito
The clothes arrived in time.

The clothes arrived in time.. good quality material... above my expectations and they fit perfectly.

5
Date of experience: Apr 03, 2023
Gabi S
Customer service disappointed me

The customer service is awful, clothes, fabric, style are amazing, BUT customer service sucks! I made an order a April 1, i received on April 5th, some of the products are too big, so I wanna exchange them for a down size. No customer service over the phone, the only way is by email and It takes 14 days to respond, the worst, the return policy is 30 days. How can you return/exchange between 30 days, if nobody return an email, neither customer service number. Can someone explain me why this company does not have a customer service over the phone to process exchanges / returns asap?

2
Date of experience: Apr 03, 2023
Elle
Impressive clothes for the price

Impressive clothes for the price. I love all their little details, the selection, and returns/exchanges are really easy and quick.

5
Date of experience: Apr 03, 2023
Luisa Chaparro
Good material and perfect size

Good material and perfect size. I liked it a lot ..

4
Date of experience: Apr 03, 2023
Yousri Abdellah
Fast response

5
Date of experience: Apr 03, 2023
SHEILA MCQUEEN
I love the quality of the clothes

I love the quality of the clothes. Also fast delivery.

5
Date of experience: Apr 03, 2023
Edwin Bai
good stuff

backpack was good

5
Date of experience: Apr 03, 2023
Darius Benthall
Sizing was completely off

1
Date of experience: Apr 03, 2023

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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