Review Time
You would be wise to use a different company or chances are you will be sorely disappointed. I paid for an engine, but it was like pulling teeth to get the data the specific engine I purchased. Customer service was abhorrent! The service representative was dismissive, rude and insulting. I knew right away I didn't want to do business with this company and asked for an immediate refund!
You would be wise to use a different company or chances are you will be sorely disappointed. I paid for an engine, but it was like pulling teeth to get the data the specific engine I purchased. Customer service was abhorrent! The service representative was dismissive, rude and insulting. I knew right away I didn't want to do business with this company and asked for an immediate refund!
Have sent me 2 bad engines. Finally gave up. Was only reimbursed for unit due to at least being smart enough to use my credit card (so I could dispute charges) but now waiting for reimbursement for over $3700 in labor per stated labor warranty. What a mess.Considering the recent news of massive fraud in Wisconsin, it has me wondering who runs this "business." Considering all the BBB complaints and bad reviews on the internet noting refusal to honor labor warranty, how does Wisconsin look the other way? Save yourself the migraine headaches that will ensue
Purchased my engine back in October of 2024, upon arrival water pump was bad. Simply asked if it was covered (Warranty Dept."female") she stated I had to fill out forms. I asked will it affect the time period for installation she stated no! Once I "finally" got in contact to ask for the response, 4 days later, she told me they didn't cover it and the warranty on my engine was voided. She said because the engine wasn't put in on time, so I told her I asked you if it would affect it because I waited for your response and of course she acted as if she never spoke to me. Not surprised that the engine gave out on me, piston, and I have to again find an engine. This people are liers and will do and say anythinge to sell their junk products. All of their companies are horribly rated by the BBB of which I also reported them to along with the attorney general in my state. DO NOT PURCHASE ANY PRODUCTS FROM THIS S****Y COMPANY!
They Suck!! The customers service sucks! They Sent the wrong Engine and kept my $$$$ 1.035... And Now that they made the Mistake there telling me I have too pay 287.00 for shipping. This Company is bogus. The hey scheme people. And lie too people. ...Very disappointed. Fraud... Fraud... Fraud.... The owners should be Ashamed. ... Ripping people off.
I'm going to start by saying, mistake #1 I didn't read these reviews before ordering. The initial ordering was great. It was even on sale. It was quick delivery. It was great until the engine was inspected. It was broken. I called them right away and was told I had to go through the warranty process. Ok fine. They jerked me around for 2 weeks until I got a manager on the phone. I was told the warranty was excepted and they're sending me a new engine. Here we are another 2 weeks after being told "I saw the engine being loaded" and I get told by someone else that they have to have the old one back before they can send another one. This has been almost a month of back a forth and I still have no idea where my engine is. I originally ordered this engine almost 2 months ago. Super frustrating!
Terrible customer experience! I called them up regarding the quotes I received from their website. I spoke with 3 people today and each one lacked any professionalism. I won't bother to go into detail about them but I asked the third lady I spoke with (Lisa) for information on how they get their used engines. She said they get them from an auction. The 2nd guy I spoke to before her, didn't want to answer any questions unless I gave him the quote #. My friend that is the auto body business said it's impossible for them to purchase vehicles from the auction because they need a class 3 license, which only junk yards get. Her answer to this was that they've been in business for 35 years, they sell over 100 engines a day, and she's been working there for 9 years. Yet, they are not accredited on the BBB? The Better Business Bureau rated them "F", they have 62 complaints that have not been resolved and have had 325 complaints filed against them. Wow!!I tried to email Remann back to the email sent me the quote from and it came back as undeliverable!I wanted to ask them how do they prove the miles on the engine, do they have the actual title on the vehicle the engine came out of. My friend in the auto body business told me not to trust them because even if they do sell me the actual motor and the miles are not lies, you still can't trust them because nobody gives you 5 year warranty on a used engine! They'll come up with all kinds of excuses why they won't cover you!
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