Name: uslocksupply.com
Telephone: 7189570007
Rating: 4.7

caleb Gomez Guest

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-Decemb

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not.

On January 5, I followed up again and was informed the shipment showed no movement and may never have been picked up by UPS. A new tracking number was issued.

The order was finally delivered on January 12, over a month after purchase and it was the wrong part.

From January through early February, I provided everything requested: photos of the received product, box labels, confirmation of the existing device, and clarification of the part that I needed. This resulted in repeated back-and-forth, contradictory responses, and no resolution.

The last correspondence on February 10, after requesting a refund, asking if the product was attempted to be installed. I replied and have since then, I have reached out multiple times via email and website chat with no response.

As of now:

The order is over two months old
The wrong item was delivered
No replacement ETA was given
No proactive follow-up occurred
Refund had to be requested due to lack of resolution

I already purchased what I needed from another company, the product already came, and it was already installed while still being stuck with US Lock Supply, as they don't respond.

This was a straightforward commercial hardware order handled with unacceptable delays and poor communication. If you need reliability, timely fulfillment, or post-purchase support, this experience raises serious concerns.

Date of experience: Feb 24, 2026

Joe Guest

4 months ago

Great customer service & quick delivery

Great customer service and quick delivery-will definitely buy from them again

Date of experience: Oct 24, 2025

Yechiel Friedman Guest

4 months ago

Great people

Great people. Great prices. No need to shop around.

Date of experience: Oct 21, 2025

Or Khiyaev Guest

4 months ago

Great Experience with Service

The team was very helpful! I accidentally ordered the wrong color locks, and they quickly reached out to adjust my order. Delivery was fast and the service was excellent.

Date of experience: Oct 19, 2025

Rog Guest

4 months ago

IT'S BEEN OVER A MONTH AND NO ITEMS…

IT'S BEEN OVER A MONTH AND NO ITEMS HAVE ARRIVED OR A TRACKING NUMBER GIVEN OT AN EMAIL WITH AN UPDATE ON MY ORDER.

Date of experience: Oct 08, 2025

Eric Guest

5 months ago

Awesome company to deal with!

Superfast shipping! Awesome company to deal with! Product is exactly what was described and packaged very securely.

Date of experience: Oct 02, 2025

DonC Guest

5 months ago

ontime

Again ontime and priced less than most of my other vendors.

Date of experience: Oct 02, 2025

Jordan Kelnhofer Guest

5 months ago

Good deal

Good deal, and the only ones who ever seem to have them in stock. They ship quickly as well!

Date of experience: Sep 29, 2025

Bert Atkinson Guest

5 months ago

I had a lock that quit working after I…

I had a lock that quit working after I changed the batteries, so I contacted support. They were slow getting back to me and eventually they quit communicating with me.Next, I bought another lock as a replacement and bought the wrong model. Customer service has been slow getting back to me