Review Time
I would avoid this place, placed an order online for items, different ones were received, so I checked the website for the returns address, and sent these back at my own cost. The delivery was signed for, heard nothing so contacted the help email, and the person said, ‘oops you’ve sent it to the old address. We haven’t bothered updating that on the website, just like we didn’t bother updating no longer stocked items’Who would leave an old address on your website for returns though, absolute idiocy. “I’ll try and get the package from the old address”. Never heard anything back so basically lost the whole amount plus my postage costs for return. Avoid, I’ll be raising this to be looked into as fraud through the bank.
Great service, goods were received in good time and I was contacted personally to assure me they would be despatched. I received an email with a tracking number so very happy. Extremely good value, much cheaper than any other website, would highly recommend.
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At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide.
We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here.
When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged.
Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value.
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