Review Time
This company will make a bunch of money on pre-orders and sales of a new product only to end support after a couple years. All this without any communication to customers, and good luck getting any responses from anyone at VAVA.There are many more reputable companies selling these types of products. Go there. You WILL get screwed if you buy anything from VAVA.
Baby monitor was defective and does not charge. Customer service has been horrible and just keep telling me they are reviewing our warranty. Do not buy because if you have issues like we did you will get not resolution from their support staff. It is incredible important that we have confidence in our ability to monitor our babies and this does not hold a charge or work as expected.
Baby monitor broke and they don’t sell just replacement monitors. So you’re stuck with just cameras and all they offered was $15 off. A new set just to get a monitor is $180 . What a joke! Customer service takes days to respond as well. How do you not sell replacements? Scam.
So, I bought a 3-thousand-dollar 4k projector and it broke just a few months after the 12-months warranty coverage was over. No solution provided and it really feels like a scam, wouldn't recommend buying anything with them, absolutely disgusting business model.
I purchased a VAVA dashcam through Amazon. It worked well until it suddenly quit and died completely. The customer service send a detailed message on how to restore it but this was not pertinent to the issue nor did it work. When I asked for a warranty replacement they said they did not sell on Amazon anymore so take it up with them and 'see ya'. $200 gone. I see why Amazon took them off the platform. Do not use this company for anything.
Horrible, horrible company!!I purchased a VaVa robotic vacuum cleaner online. I’m assuming the product didn’t do well and they pulled them off of the shelves. Once I notice my vacuum started giving me problems after a couple of uses, I contacted customer support immediately for assistance. They told me being that they discontinued the product, they won’t be able to assistant me in any way. No refund, store credit, they didn’t even walk me through how to fix it. NOTHING! Horrible company!!! I couldn’t imagine using their other products.
I ordered two of the SSD touch external hard drives. Encryption depends on a VAVA application. Howeover once Mac OSX update to Monterey the app stopped recognizing both SSD's. They said there were working on fixing that (in November, 2021). They finally acknowledged they had not intention of updating the application. They also made clear they would not honor their warranty (both SSD's were still under extended warranty coverage). Dead end product.
Extremely bad experience to buy from Vava Cars Pakistan, totally misguided by Arman manager at the customer excellence center, and Mohsin Zaidi from the sales department. I called the customer helpline many times they did even let me reach the senior officer.
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VAVA is a beautifully designed compact speaker and headphone brand.
