Review Time
Got the baby monitor as a gift at my shower from an elderly family member. The monitor worked for 2 hrs then completely shut off and would not turn back on or charge. Contacted Vava and was told there was nothing they could do without an order number. I had to call the woman who gave it to me and try and have her search your email for the order number which she could not find and she did not remember where she purchased it from. This was very awkward and embarrassing for both of us. I called Vava again and to explain the situation to them and they said that there was nothing they could do! I just wanted to send back the monitor for a replacement. It is their product that was sent faulty and they would do nothing to remedy the situation. Now I have a monitor that does not work and the women who bought it for me is out $150! Wrote a review for the monitor on their website and it never got posted by them! No wonder they only have positive reviews!! Scam.
The Camera has a power micro USB cable with built in GPS module, the cable stopped working suddenly even though it never been touched or moved because it's tucked in under the car headliner. So the camera stopped working...well you can't buy the cable because it's not available anywhere!. I contacted the manufacturer! Worst customer service experience I've ever encountered, nothing but a bunch of liars been giving me the run around for a whole month with no solution. And all for a few dollar cable that I can't even buy anywhere otherwise I would've. I called them more than 15 times and I waisted so many hours on the phone with them for NOTHING! And by the way the camera still under warranty. Now it's useless or I can just use a regular phone charger cable which is going to eliminate the GPS and speed feature on the camera(The main feature I bought it for). At the end of the manufacturer lying episode...they told me that there's nothing they can do and I have to contact Amazon where I bought it from!! It's not like they are the one who sold it on Amazon!. Extremely poor low class customer service. I won't recommend to any one to buy this product especially from a company with this morals.
Never doing business again with this company. Ordered a baby monitor and was told. 2 -5 business days for delivery. Order wasn’t happening and I called them and then they said oh sorry for the inconvenience but it will take a few weeks. Took my money out of my bank account right away though. Never again.
DisappointedDisappointed. Baby monitor camera worked well for 7 months. Unfortunately it was 2 weeks after 12 month warranty as it wasn't used initially. Contacted Vava as I couldn't find a replacement camera in the UK, who replied quickly but suggested I look for an online seller. They were unable to ship products to the UK.
I ordered one 2Tb SSD from VAVA via their Indiegogo campaign. After some time I received it and was pleased enough with it that in March/21 I ordered a second unit. They took my money with no problems. I have tried several times since to find out when my 2nd 2Tb SSD would ship and was told "in a few weeks". A few weeks ago they finally admitted they could not provide my SSD for "months" and would I accept 2 x 1Tb SSD and a multi-hub. I told them I only had one connection (and since it uses high power, it is not an idea to use a hub). Since then I have heard crickets. So now they have my $$ and I have no idea if they will ever fulfil the order I gave them in good faith. (I use a different email with VAVA which I will provide as needed)
TERRIBLE EXPERIENCE! Avoid this company!This company is very amateur! I lost very valuable information on their Vava SSD disk and support is completely ignoring me.They are outsourcing their software development from some 3rd part newbie developer - don't trust in that software and don't lock your data on disk with their software - you are risking losing all your data.
Purchased a baby monitor and waited until our baby was 4 months old until we used it (he was always in the same room until then) used it for a week and then had “poor connection”. The only time it worked was when we were next to the camera! Got in touch with the company to be told we couldn’t get a refund, asked to speak to a manager and got put through to an answer machine. Complete waste of my time trying to sort it out and haven’t gotten anywhere with it. Terrible customer service considering it wasn’t a cheap product and is also used for something so important.Updated: the company has been in touch and offered a new monitor and have been very apologetic. Am hoping this one will work because we liked everything else about it.
I bought the 4K projector sent it back. Been 9months now never received my money back. Will not take my calls will not give me my money back. They claim they did not receive. But UPS shows delivery it weighed 33pds. They insisted on sending call tag so they could make a claim from UPS which they approved it. They got paid from me and UPS. But going on 9months I have not received my money back. This place will give you product that is substandard and steal your money. Buyer Beware Danny Holbrook Of Kentucky.
Do yourself a favor a stick with a known company. Like being lied to about your item shipped date? Like the feeling of uncertainty that comes with being lied to and having spent more than $2000 on a product? Like receiving your purchase a month late? Like receiving a defective item then being asked to send a dozen videos to prove it? They will give you the run-around like they have no shame whatsoever. Go with the P2...I should have.
Supported the 4 pack VAVA Home Cam at the beginning via a well known start up site and waited a long time for them to finally arrive. Product itself looks great apart from the stick on QR code.Now I've had it for a while, I'd definitely not recommend. I'm not sure where they got hundreds of 5 star reviews from on their site but that's not been my experience or from searching other reviews online.Customer support and technical support is effectively non existent for the cams plus there is no instruction manual available on the site.App and features are very basic with few customisable features. It would be great to just be able to turn on or off.Battery life is nowhere near as good as advertised.PIR is not consistent and there's a delay between detection and recording.Sound quality is very poor and feedback is horrendous.Additional parts like external cover solar charger are not available to purchase.Microphone and audio for 2 way talking is sub par and not worth the effort.App shows NAS capabilities but no instructions how to do it in App or online.Wish I'd waited for reviews and did more research for other products that are available out there by better, well known, established companies. I'll be buying one of these systems in future and additionally as I've been burned on a couple of other items bought on this well known start up site I won't be using that again either.Terms of service also mention a company at the end and after a little digging they also have really bad reviews.Avoid and go elsewhere. Its worth it to research first and look for independent reviews of confirmed purchases
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VAVA is a beautifully designed compact speaker and headphone brand.
