Review Time
Do not buy this company‘s product purchased the double camera monitor from Amazon which stated one year to 18 month warranty from the manufacture I have just gone through a week of arguing through Amazon back-and-forth with Vava with Vava stating it’s Amazon ‘s responsibility to fix it Amazon stating no it’s not we don’t even have a contract with them anymore and their supervisors basically say the same thing they cannot replace the monitor the monitor is a few months old it goes blank it will not charge the stand pops off and won’t maintain the weight of the monitor and apparently this is a problem that this company has extensively yet the manufacture will not replace their defective product. The company literally does not stand behind their own product that they manufacture. Buy anything else do not buy from this company they are a disgraceful business selling defective baby products. When I asked to speak to a manager or to obtain a corporate number and told that they don’t have any managers and they don’t have a corporate number.
Vava baby monitor - If I could give 0 stars, I would. We brought our camera through Australia Amazon due to the site only being available in America and Canada. We received our camera, and straight from opening, the camera had issues with connection. We tried to resolve this ourselves by doing factory resets, etc. Unfortunately, these didn't work. Suddenly, our screen then started blacking out at different times and just not working. This is when we reached out to vava, and they told us to factory reset. We followed their instructions, and they did not help. We advised them of this, and we were told it was our badluck pretty much. They offered a discount code to buy another which doesn't even work in our country... Therefore, pointless. I am so disappointed in customer service and the product. I would not recommend buying tjis product.
This camera is good but terrible when it comes to connection. I bought my camera a year ago and it’s completely trash; it connects to my Wi-Fi and then tells me that there’s no internet connection. The camera keeps disconnection and it’s very hard to reconnect it or it doesn’t reconnect at all. I’ve tried to reach out to costumer service but they haven’t been much help at all. If I had a choice before I bought this camera I would’ve never gotten it.
Bought a VAVA dashcam exactly 3 years ago and it just died! Out of warranty but 3 years is a very short life for an expensive dashcam! They just wash their hands of it, totally uninterested. I would warn everybody against purchasing one of their products. They are rubbish quality and the company offers zero customer service!
All previous reviews are true. Purchased a baby monitor, still haven’t received and the tracking number provided has no available shipping date. Customer service is poor and keep giving the same, “these are difficult times so shipping is delayed,” response. Have ordered many products from different companies since November and have had no shipping problems. I would recommend staying away from this company.
This company is poor on customer service and their return policy sucksI bought a 4k dash cam because the $35 regular vava that I bought at bjs record when it feels like someone rubbed the side of my car the regular camera could not prove the guy wrong so I choose to upgrade to the 4k for $199.99 from Vava.com so I bought it online after I bought it I reviewed the website after I realized I am not the only experiencing the this craziness I decided to returned the product before I received it which I did I have been fighting and calling for my refund they received there product unopened telling me I have to wait 10 day to verify my fund to returned my it is almost 15 days still cannot get my $199.99 back please stay away from this company they sucks.
Agree with all the bad reviews. Baby monitor worked fine for a month or so before losing connection and not working at all unless it was in the same room as the camera. Automated stock responses from customer services including the advice to remain within 5-6 feet of the camera. Obviously if I am close enough to see my baby then I hardly need a monitor. Embarrassing.
I supported this company's Kickstarter campaign for the VAVA Home Cam. Well over a year late the base station and 2 cameras finally arrived. First off, their claim that their cameras would go one year between charges was completely false. You are lucky if you get 2 months of use between charges. Secondly, one of the cameras was faulty right out of the box and refused to connect to the base station. I spent the better part of a year and a half being bounced around to different service and support people. I did everything they asked including doing factory resets, powering down the base station etc., etc. I provided all of the documentation that they requested and finally was told by one of their support staff that my camera was indeed a batch of cameras that was known to be faulty but had been sent out to customers anyways. The camera is still well within its two year warranty, but then the next kicker came. They informed me that they no longer make this model of camera and that the newer version is not compatible with the original base station. I was promised a partial refund upon management review. I was told that they would get back to me in maximum 48 hours; that was about two weeks ago. Since then their support staff refuse to even acknowledge my e-mails. If you like getting shoddy products with even worse customer support, then go ahead and throw away your money with this company. They don't even earn a one star review, but unfortunately Trustpilot does not give a zero star rating option.
Claim your business profile now and gain access to all features and respond to customer reviews.
VAVA is a beautifully designed compact speaker and headphone brand.
