Review Time
I want to share a concerning situation regarding a friend who worked for this company. He completed his tasks but is owed a significant amount, yet the company offered a fraction of that and requested he sign a waiver, which he refused. Despite numerous attempts to resolve this directly, the company has failed to pay him fully and has tried to silence our voices. We suspect that some positive reviews may be fabricated to obscure the negative experiences of workers. We are sharing this to inform others and warn them about potential issues. We hope to resolve this directly—please contact me with a settlement offer. If not, we will escalate this matter to the relevant authorities.
I recently utilized this moving service, and my feelings are mixed. On the positive side, the crew arrived on time and were courteous. However, communication could use improvement—I had to reach out for updates on my belongings. The packing was adequate, but I noticed some scratches on my furniture. Fortunately, nothing was severely damaged. Overall, it was a decent experience, yet I expected more from a professional moving service.
AVOID THIS SERVICE! My experience with this moving company was nothing short of disastrous. They exceeded the 21-day delivery timeframe, and I later learned they were involved in an accident. A police report indicated negligence regarding vehicle maintenance and reckless driving. The truck caught fire, resulting in the loss of all my belongings. Additionally, the broker informed me that two other families also lost everything. We submitted a total loss claim, which is supposed to be resolved with insurance in two weeks, but we’ve been left in an empty house for over three months with no updates. Legally, we should receive full replacement value, yet their own claims adjuster revealed they hadn’t even filed a claim for their truck yet. This company is untrustworthy. My attorney is preparing a class action lawsuit involving other affected families and anyone who has raised complaints with the regulatory agency. If you want to join this action, please reach out to me.
I wish I could give 0 stars. I had a horrible moving experience using safe ship who contracted Ver Vanlines. I moved states in August and when the movers of Ver Van Lines dropped off my stuff, they did not reassemble my furniture and stage my apartment as promised. They left my apartment a mess. Only half of my couch was delivered, my dresser completely ripped apart, my mirror shattered, my bed frame broken, walls damaged. They failed to deliver a few of my boxes one that included all of my books, a collection I had been working on for years. They also left another persons stuff in my apartment, and at least 10+ moving blankets. One of the movers also showed back up at my door 1.5 hours after they left. He came alone and knocked on my door at 10:30 pm. As a girl who lives alone, I was too scared to open the door. He texted me that he needed to take a video of my apartment which felt suspicious to me. After a month of back and forth, safe ship promised I would get a refund from Ver Vanlines, as well as my claims, and they would send someone out to fix damages. Since then I have emailed and called multiple times and have not heard anything back. I finally got in contact with someone today and they still don’t have a result for what’s going on and are “trying to reach out” to rectify my situation. I moved 2 months ago and have spent a ridiculous amount of my free time on the phone with safe ship. I continue to get transferred to someone else that can “help” but have not received any compensation yet. I have also had to purchase a new couch, bed, mirror, and will need to pay for trash removal service to get ride of the old broken furniture as I am unable to sell it. This move cost me more than if I would have sold all of my old furniture and bought new when I moved. I had to pay for moving services and still had to purchase new furniture. I will not use this company again.Please do not use this company.
I'm thrilled to share my five-star experience with Ver Van Lines! I recently relocated across the country, and I couldn't have asked for a smoother transition. From start to finish, their team was professional, efficient, and caring.
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Since foundation, our mission has remained the same—to provide unparalleled service and allow our work to exceed all expectations of professionalism, integrity, and effectiveness. From the smallest and easiest job to the most strenuous, we make sure that we’re not finished until the satisfaction of our customers is met. We aim to finish each project in a timely-manner and with the highest level of quality. With a focus on personalized service, competitive rates and customer satisfaction, we’re always striving to meet and exceed industry expectations.
If you're planning a long-distance move, Ver Van Lines should be your first choice. We specialize in providing reliable and professional moving services that take the hassle out of your relocation. Our expert team of movers will ensure your belongings arrive safely and securely, so you can enjoy a stress-free move.See more
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