vetchat.com.au

4.6
4.6 Based on 40 reviews

Our small group of online Vets are here to be there in your world and to work with your local Vet too. We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely whi...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

40 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Braden Parker
Quick response and compassionate care from the vet.

The wait time was brief and the veterinarian was incredibly caring, kind, and professional. Our 13-year-old Labradoodle has recently been diagnosed with stomach tumors and is on various medications. Last night, she began shaking and her stomach became hard and swollen. Since our regular vet was closed, I contacted the veterinary chat service. The veterinarian was very kind and remained calm, which helped me stay composed. We were concerned about bloat, and the vet quickly arranged for us to see our regular veterinarian, with less than a minute passing from the chat to receiving a call. This made the situation a bit less stressful! Fortunately, our dog did not have bloat but rather a reaction to new medication. The vet from the chat followed up via email today to check on our dog, which meant a lot to me and demonstrated their genuine concern. I would highly recommend this service and will definitely use it again!

5
Date of experience: Jan 22, 2026
ItsWhiTeGG_
Quick response and compassionate care

The wait time was minimal, and the vet displayed genuine care, kindness, and professionalism. Our 13-year-old dog was diagnosed with stomach tumors and had been on various medications. When she started shaking and her stomach swelled, our regular vet was closed, so I contacted vet chat. The vet was calm and reassuring, which helped ease my anxiety. We feared bloat, but the vet quickly arranged for us to connect with our regular vet, and there was hardly any delay. Thankfully, it wasn't bloat but a reaction to new medication. The follow-up email from the vet chat team to check on our dog's condition showed their genuine concern. I highly recommend this service and will definitely use it again!

5
Date of experience: Jan 21, 2026
kingofmax
Deeply appreciative of this service

Initially, I was a bit doubtful, thinking it might be too good to be true. However, with an older dog having several health issues, I decided to give it a try, and I'm so glad I did. The membership allowed me to message whenever I had concerns about my pet's health, even for non-urgent matters. They respond quickly, usually within 5 minutes via chat (I haven't used the call feature yet). They are always willing to help, providing clear guidance on whether follow-up is needed or if it's nothing to worry about. This service has been incredibly reassuring, especially since my regular vet prefers not to take calls after hours unless it's an emergency. With vet visits costing between $100-$300, the annual fee of $200 for this service is invaluable. I am truly grateful to the vets for their support!

5
Date of experience: Jan 18, 2026
Tabitha C.
Helpful advice for my curious pup

My playful 2-year-old dog ate some lily stamens from the compost, so I reached out to vet chat for guidance. The vet was incredibly kind and provided reassuring advice along with a plan in case any issues arose. Fortunately, everything turned out fine. I truly appreciate the convenience of a phone consultation.

5
Date of experience: Jan 12, 2026
Flafla59
Excellent service

An excellent service! They responded promptly and arranged a video consultation for our rescue cat, who had a close encounter with a baby snake despite being an indoor pet. He is doing well with no signs of a bite. Thank you!

5
Date of experience: Jan 12, 2026
Annabeth Bell
First-time experience with vet chat

We recently used vet chat for the first time during the night via video call, allowing the vet to assess our dog's symptoms. We received clear advice and had several follow-up calls and emails to check on our pet's progress. We highly recommend this service; it was fantastic.

5
Date of experience: Dec 18, 2025
UncookedBaconYT49
Strongly recommend this service

I highly recommend this service. At 1 a.m., I was anxious about my dog and received excellent support from the vet, which alleviated my worries. The vet was very helpful and accurately diagnosed the issue. The platform was easy to navigate, and the information was clear. It's reassuring to have 24/7 assistance available.

5
Date of experience: Dec 08, 2025
Valda Lewis
Prompt and compassionate support

It was wonderful to have someone connect with us quickly when we were concerned about our pet. The vet was thorough and compassionate, asking many questions about our dog's condition. Her recommendations were beneficial, and the follow-up email provided additional reassurance. I could implement the suggested protocols immediately, leading to improvements, making both our family and our dog feel more at ease. I highly recommend this service for anxious pet owners.

5
Date of experience: Nov 29, 2025
Trisha B.
Incredibly thankful for vet chat

I am incredibly thankful for vet chat! We found this service during a stressful time when our dog was giving birth, and we needed guidance. The support we received was impressive, and the calmness and expertise of the vet helped us through. We're happy to report that our dog gave birth to six healthy puppies! We will definitely recommend this service to others and use it again in the future. Thank you!

5
Date of experience: Nov 13, 2025
Alma Ross
Disappointed with the service

I hoped to receive treatment for UTI symptoms, such as antibiotics, but was only given general advice like moving mats around. I was informed that antibiotics couldn't be prescribed online, which felt like a waste of money given the premium price. I was advised that UTIs in dogs are best managed with anti-inflammatories, which is incorrect. I cannot recommend this service.

1
Date of experience: Oct 27, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Our small group of online Vets are here to be there in your world and to work with your local Vet too. We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely while you chat, then work together with you to get to the bottom of what’s happening using photos and videos. We turn Vet consultations into real conversations and clear, actionable care 24/7.

    This is exactly why we exist: to make trusted, credible Vet care easier to access for all pets and carers, as soon as you need it.

    See more

  • email service@vetchat.com.au
  • language https://vetchat.com.au

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More