vicohome.io

1.1
1.1 Based on 20 reviews

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1.1

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5

20 Reviews

5 Star
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4 Star
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2 Star
5%
1 Star
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Cheryl Tapella
Worse security app.EVER! The camera works good most of the time. However the app. Sends the wrong no

Worse security app.EVER! The camera works good most of the time. However the app. Sends the wrong notifications everyday. It can tell you someone is wandering around at 300AM.
Or a car is arriving. No matter what the notification says the best thing to do is to check because 95% it is wrong. Also i just saw a question on google that asks how long the camera lasts on a charge. The answer given was 6 months which is a LIE. Id honestly say a month at the longest but usually 2-3 weeks. They charge 69.00 a year for this crappy service. Dont waste your money. Simply not worth it.Try Wyze better camera, correct notifications and 20. A year for the service. Much better camera and deal altogether.

1
Date of experience: Apr 19, 2026
Thomas Jordan
Poor costumer service

Poor costumer service. Cameras stopped working within 7 months of purchase. I have requested replacement, or repair and have not gotten either. I barely even get a response from them. I wouldn’t buy their cameras

1
Date of experience: Apr 19, 2026
Momodou
I wish I can give them zero star

I wish I can give them zero star. I subscribed in their free 30 day subscription. I cancel on time and they still took my $47.49 by charging my bank card and they refused to refund me without any reason. They're scam you. Bad company and fraudulent people.

1
Date of experience: Apr 17, 2026
Bonnie
Camera worked great for the first six…

Camera worked great for the first six months. After that constant problems with going offline. They didn’t even respond when I asked for a replacement.

1
Date of experience: Apr 04, 2026
Brad Benson
Unable to add base station

Unable to add base station. Followed instructions, it took my base station offline. Had to delete and then add it back.

1
Date of experience: Mar 24, 2026
Ritmans Patel
Not a good camera system combined with…

Not a good camera system combined with video abilities.Very slow?/no to respond to pressing bell button, not sensing presence of someone, not alerting till person has been and gone. Very delayed alert /notifications . wouldn't recommend

2
Date of experience: Mar 06, 2026
Angela Murray
Wish I could give them 0 stars!!

Wish I could give them 0 stars!!! The camera stopped working after only 6 months and trying to deal with the customer service is pointless. They won't replace the junk camera that stopped working. Don't waste your money on their junk cameras!!!

1
Date of experience: Feb 18, 2026
Danny Whatley
Google Vico Home Smart fraud charge of $216.3 7 on my debit card.

Google Vico Home Smart tried to charge $216.37 on my debit card, for services that I did not ordered. Thankfully, my bank saw this as a fraud charge and did not pay it.

1
Date of experience: Feb 09, 2026
Paul Seigel
Junk

Junk. Among many other issues (the app is atrocious), it is next to impossible to set up sharing. It denies good credit cards. On one attempt to set up sharing with my wife it did accept a card and then my bank contacted us to report fraud (we were charged by some place called "Sportsbowl" - and sharing is supposedly free in any case). This will probably end up in the trash.This now has been trashed. Their Customer Service Department was unresponsive. STAY AWAY from VicoHome if you are installing a camera bird feeder. This is by far the worst experience I have ever had online - and judging from other comments I am far from alone.

1
Date of experience: Jan 09, 2026
Cheryl Tapella
Worse security app.EVER

Worse security app.EVER! The camera works good most of the time. However the app. Sends the wrong notifications everyday. It can tell you someone is wandering around at 300AM.Or a car is arriving. No matter what the notification says the best thing to do is to check because 95% it is wrong. Also i just saw a question on google that asks how long the camera lasts on a charge. The answer given was 6 months which is a LIE. Id honestly say a month at the longest but usually 2-3 weeks. They charge 69.00 a year for this crappy service. Dont waste your money. Simply not worth it.Try Wyze better camera, correct notifications and 20. A year for the service. Much better camera and deal altogether.

1
Date of experience: Dec 31, 2025

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