Review Time
Camera did not work. App is confusing. Canceled script 2 weeks into trial via the app on chat (because there's no phone number to call). Then 2 weeks later my bank account is charged for a full YEAR of service! I had already Uninstaller app. Had to install again just to go through the cancelation process again. This time I screenshot the conversation.
I brought two cameras in August worst thing I could have done—the first day I started having trouble with one of them wouldn’t come on—But the other one was working fine so two days go by I tried it again and it started working well for about 10 minutes— so I emailed the support team all they did was tell me to try this try that and let them know—so I did still didn’t work so I let them know and they said try this one last thing and if this doesn’t work we will give you your refund—well didn’t work didn’t get know refund and now the other one doesn’t work-they both won’t come on and the thing is I paid I think my wife paid $94:$96 for the year September 11 for a year(wow go figure) I mean they were really pleasant nice when I emailed them but nothing—really up set really up set about all what happened—if you want good cameras and I hate to say this because I’m not like them who you will never see don’t get these because there terrible
I purchased two cameras in January of 2025 and purchased a Vicohome monitoring year long subscription. By May, one camera wasn't working. When I asked for Vicohome's help, I was told to "rebind" them. I did what they said. The inoperative camera still did not work and then both cameras were no longer attached to the subscription. I tried for weeks to get help or a refund but was absolutely ghosted by Vicohome's customer service. I am very disappointed in Vicohome's not standing behind their product. Stay away from this company,
Bird feeder camera, worked fine until I had to change my broadband password. Impossible to read the barcode and impossible to dismantle the birdfeeder. According to the user guide you can reset the password without using the QRcode scanner, but it doesn't tell you how! been emailing Vico for two weeks - " We have received your feedback and registered it as a ticket (ID: 1973512). Our support team is currently reviewing your concerns and will follow up with you as soon as possible...... We value your input and are here to assist. What a joke!!!
For 3 months I've been attempting to get the camera (given to me on Christmas, 2024) fixed. It will not charge. Customer service (?) and I just keep going in circles. The camera will not charge. Other than that it seems to be working. But for how long? These reviews resemble my experience.
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