Review Time
The general manager displays a lack of professionalism and has been with the company for a short time, showing little understanding of managerial duties. There have been uncomfortable situations, such as management conversing in a different language in front of guests, which led to a negative experience. When I raised concerns, I was wrongfully terminated. If you engage with this company, be wary of unexpected add-ons to your account without your consent. They fail to properly review contracts, often signing without proper explanation. My experience here revealed a pattern of untrustworthy and unprofessional behavior. Management directed me to sign guests up for services that were not available in their areas, despite clear indications in the system. They would instruct me to provide guest information for unauthorized access to accounts. Their lack of integrity is alarming. Additionally, I was dismissed just before a personal family event, despite the company being aware of it from the start of my employment. They also did not compensate me for my leave.
The general manager displayed a complete lack of professionalism, having only been with the company for a short time. The management team made me feel uncomfortable during interactions, and when I raised concerns, I was wrongfully terminated. Be cautious if you choose to engage with this company, as they often add unauthorized charges to accounts without informing customers. My time there was riddled with issues, and I experienced a lack of integrity in their practices. To make matters worse, I was let go just before a family funeral, which they had known about from the start.
My spouse visited this location, mistakenly believing it was an official store due to the branding. They charged significantly more for a phone compared to the advertised price elsewhere. Additionally, we discovered a hefty restocking fee if we attempted to return the device. I strongly advise against visiting this place.
I recently received outstanding help at this store when transferring my contacts from an old device to a new one. The staff exhibited a remarkable improvement in service quality, making my visit enjoyable and stress-free. I highly recommend this location for anyone seeking helpful and friendly assistance.
It took an exhausting three months to resolve what was supposed to be a simple trade-in promotion. The paperwork was never submitted, and I would still be facing charges if it weren't for corporate intervention. I will certainly share my experience with others to warn them. Always ensure you get a receipt to avoid similar issues.
I cannot fully describe my experience due to character limits, but I will say this company lacks integrity. They owed me money which took months of follow-up to resolve, only after escalating the matter. I felt strung along with unfulfilled promises. If you choose to engage with this company, proceed with caution, as my experience has shown a lack of reliability.
This location is not a genuine store but rather a reseller, leading to inflated costs for upgrades. I was misled regarding a supposed free upgrade, ultimately facing significant charges. Despite attempts to resolve the issue with corporate support, I am still facing billing errors due to the reseller's mishandling. I recommend avoiding this operation entirely.
My experience at this location felt deceptive. After moving my numbers and acquiring new devices, I was surprised by numerous unmentioned fees. My initial payments were far higher than expected, and I faced difficulties correcting errors caused by the staff. The lack of transparency and accountability was frustrating, leading to a prolonged resolution process. I advise others to return items promptly to avoid being stalled.
Claim your business profile now and gain access to all features and respond to customer reviews.
