Review Time
The system always goes into error before completing thiers no education version for anyone to learn how to use it they want you to pay to produce with it incredibly long proccess and when you do pay it deducts for things like analysing charges for image creation if a scene generation is wrong its another lot of cost to generate a new one.
My video was an original duet (male & female). They had the voices messed up. Female shown singing male parts and male shown singing female parts. AI tried several times to correct it (using my credits and charging me for more credits) The AI chat told that there was a glitch and a HUMAN would contact me within 48 hours to correct the issues.. 7 days later, I still haven't received any word. I will be cancelling my subscription and reporting the charges to my bank, They need to get their ACT together!! Very DISAPPOINTED!!! Debbie Laux Cerkoski
Misleading “Free” Claim and Bait-and-Switch PricingI started creating a video on Vidmuse after seeing repeated claims that you could create a video for free. The platform allowed me to begin the process, upload content, and generate part of the video. However, once the video creation was already underway, I was suddenly required to pay in order to continue or access the result.This feels like a classic bait-and-switch tactic. The service is not truly free in any meaningful sense if payment is required only after a user has already invested time and effort into creating a video. That is a material detail that should be made clear upfront, not revealed mid-process.If Vidmuse requires payment to actually complete or download a video, that should be stated plainly before the creation process begins. Allowing users to believe they can create a video for free, only to stop them midway and demand payment, is misleading and unethical.I would not have started the process if the pricing had been transparent from the beginning. I hope Vidmuse revises its advertising and onboarding to be honest and clear about costs.
Today I tried to create an animated video for a song using images. The application seemed interesting and promised a professional result. I tried to give specific instructions, but the system made a lot of unnecessary errors due to poor design. Unfortunately, the process took hours, and the error messages were repetitive and overly simplistic. Many of the generated images didn’t resemble the originals at all. I asked what I should do with them, and the system recommended deleting them, but that resulted in a shorter video because there weren’t enough images. When I tried to generate more, the system said I didn’t have enough credits, so I had to buy more a couple of times. I started to suspect that the errors might be designed, in some way, to push users into buying more credits just to finish a project.In my case, the system ultimately failed to complete the shots for a 3:08-minute song and only offered a partial version of 2:39. In short, after about six hours, I was very frustrated.
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