Review Time
I have used Vinatis for many years. They offer a wide range of excellent wines at a reasonable price. Deliveries are normally quick and very well packaged. However please be aware that they do not care about their Customers one bit. I placed an order for 6 bottles of champagne, the following day I got a mail from them saying “Did I like it? It’s on flash sale”. I enquired about getting the sale price but they wouldn’t even consider it. Shameful service! To compound matters and despite emails regarding my complaint, they have called me Mrs Ashley🤦♂️I am male, my Christian name is Ashley, they know that, they are great when things go well, but when they aren’t, and you challenge them, you get no respect at all. Beware!
Vinatis offer a good range, particularly of French wines. Most of the ones I've had (in 3 orders) have been good. Pricing is pretty good, although it's not the cheapest way to buy similar quality wines. The best thing about them is that you can order the number of bottles you need, not a minimum of 12 as with most subscription companies. Delivery so far has always been good, generally just a few days after ordering. But there are a lot of one-star reviews on this site that complain about the awful customer service if something goes wrong. In my experience the French have a different idea of what constitutes good customer service and they tend not to believe "the customer is always right". Indeed, it sometimes seems to be the opposite! However, if everything goes smoothly, this is a good place to buy some very nice French wines at reasonable prices.
I ordered a bottle of champagne for a friend's birthday. As the website was .co.uk and the charges were in £'s I had no idea that the wine would be shipped from France. The wine was stuck at customs and so it missed my friend' birthday. They could give me no indication of when it would arrive so I cancelled the order and used a UK based supplier but the refund from Vinatis was not processed. It was a full time job trying to sort it out with their customer services. They finally delivered the wine late and refused to refund anything even the delivery charge despite rubbish service. I would never use them again and have advised many people to avoid them at all costs.
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Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
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