Review Time
I won 900 euros, but had to complete a verification process that was promised to take 1-2 business days. It ended up taking 7 days for an initial response. After that, they continually rejected everything I submitted, creating a huge hassle. Eventually, I gave up and lost my winnings.
This is an excellent gaming platform with attractive bonuses. I received a bonus matching my deposit, and the wagering requirements are reasonable, unlike some other platforms that make it nearly impossible. Deposits are credited instantly, and withdrawals were completed within a day.
Excellent casino with great bonuses. I received a bonus matching my deposit, and the wagering requirements are reasonable. Some casinos make it nearly impossible, but not here. Deposits arrive instantly, and withdrawals are processed within a day.
Update on my earlier review. They won't process my withdrawal, claiming I violated Terms and Conditions by playing from the UK, even though nothing prevents joining, depositing, and playing! They say they will refund my €46 deposits in 14 days but refuse to pay out my winnings. My account is now closed, and I'm blacklisted! What a disappointing experience! Lesson learned. If I had deposited €100 and tried to withdraw €30, they would have paid the winnings since it's less than the refund. Avoid this service!
On January 2nd, I requested a withdrawal of €3000. I uploaded all necessary documents for verification, but over a week later, my account is still unverified, and the withdrawal is still marked as 'pending.' I've sent six emails to customer support with no replies. There’s no live chat or phone support—just an email that goes unanswered. This lack of communication and refusal to process withdrawals feels suspicious and unprofessional. I’m starting to think this is a tactic to avoid paying out winnings. I chose this platform based on its promises of reliability and quick payouts, but my experience has been nothing but frustrating. I demand immediate verification of my account and the full payout of my €3000 withdrawal.
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