Review Time
Easy to order without having to contact the company,Doors are great quality. Delivery details were provided by text. Delivery was also great.Would recommend Vivid Doors. Thank you.
Express doors gave exceptional service and a quality product. I have to mention Abigail Grice and Halle Burkett in particular. They saved the day. I ordered 14 oak doors from this company and the way they handled the order was brilliant…… then it went wrong. Their nominated freight company, Rhenus, got it so wrong it was unbelievable. Two broken delivery promises and then put at back of queue. If I could Rhenus minus 5 stars, I would. Dreadful and they are damaging Express doors reputation. The only saving grace was Sam the delivery driver who paid real attention to service at delivery. Rhenus as a freight company are awful. Well done to Abi of Express doors getting it sorted.
Express doors gave exceptional service and a quality product. I have to mention Abigail Grice and Halle Burkett in particular. They saved the day. I ordered 14 oak doors from this company and the way they handled the order was brilliant…… then it went wrong. Their nominated freight company, Rhenus, got it so wrong it was unbelievable. Two broken delivery promises and then put at back of queue. If I could Rhenus minus 5 stars, I would. Dreadful and they are damaging Express doors reputation. The only saving grace was Sam the delivery driver who paid real attention to service at delivery. Rhenus as a freight company are awful. Well done to Abi of Express doors getting it sorted.
Purchased an internal bifold door from them, the frame has come in a different colour from the door. One hinge is missing. I am trying to reach Charlie in sales, who served us. It is impossible to contact this company by phone.Emails it takes the 2-3 days to reply.Not a happy customer.
I should have read reviews before ordering from these guys. Put a large order in, some were out of stock. Split order arranged for delivery with their delivery company, they get you to pick a day for delivery. So I arranged joiners to come the day after only on the day to be told delivery is now one day late. Messed me up with joiners. The out of stock doors didn’t come when they said and no email was sent to say this. The customers service team, if you can even get through are poor. One girl sounded like she did not want to be there. Have spent hours on hold trying to get through, seems like they just don’t care about customer satisfaction. Wouldn’t use again
I had been looking for a door for a while to replace a very old 50's style glazed one which was an odd size.This door came oversized but had plenty of trimming allowance so my carpenter was able to fit it in it's original frame.What a transformation!The staff were pleasant and helpful when I rang for adviceIt was delivered with care at 8pm !And he brought it inside my houseGood price too
Good quality doors, Poor delivery, Paid £65 for delivery of my 5 firedoors, expecting a 2 man team or at least some sort of assistance, live on 2nd floor apartment went down to help took 2 of the doors my self from the back of the Van, left at the communal entrance with them. No help or assistance whatsoever, wouldn't order again from this company for that reason.
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