Review Time
After being a loyal customer for years, I’ve finally reached my breaking point. The network reliability has hit rock bottom with constant signal drops, and I'm tired of seeing 'mystery' charges pop up on my bill every month. What’s even more frustrating is that every time I reach out to support, I get a completely different story from every agent I speak to. It's sad to see a service I used to trust lose its quality so completely
After being a loyal customer for years, I’ve finally reached my breaking point. The network reliability has hit rock bottom with constant signal drops, and I'm tired of seeing 'mystery' charges pop up on my bill every month. What’s even more frustrating is that every time I reach out to support, I get a completely different story from every agent I speak to. It's sad to see a service I used to trust lose its quality so completely
Despite the fact the Vodafone is not allowed to send me SMS and emails, it's does that almost every day.Also it's systems - login/services is changing very often and they are either non-functional or impossible to use.All the manuals and guidance is full of info which is not true. Vodafone completely resigned on customer experience.
I would not recommend Vodafone CZ. Their services are significantly overpriced compared to other providers in the Czech Republic, while offering noticeably weaker coverage. The English‑language customer support does not exist, and both their website and mobile application are difficult to use and provide limited useful information.
My personal experience:I was a customer for over 5 years and decided to switch providers. The absolute worst experience EVER. Highly discourage you to join their network, was an absolute pain to switch and the constant invoice paying for not transparent dealings. Customer service was shit. I do not mind paying when leaving a service, what I do mind is the lack of transparency. This corporation should do better! However come to think of it, the corporation should keep their current business dealings as usual - if there are no slow archaic incumbents, then who will the fast moving innovators disrupt. There are clear winners and losers, and I will let you judge who the losers actually are.
I encountered a huge problem with this carrier that seems unsolvable. The issue is that I bought a cheap data SIM card from vodafone.cz. I activated it successfully, but I needed it for my GPS tracker. Later on, I found out that to manage the account, top up the SIM, check services, and so on, I have to enter the received SMS code on that same phone every single time. Meanwhile, I tried to change the phone number for two-factor authentication, but since I already have a primary vodafone phone that I use, it said that this phone is already in use for two-factor authentication. So, for any GPS tracker, it seems I need a separate, free SMS phone to access the account. This is just not feasible. I'd have to constantly remove the SIM from the tracker to check my monthly bills.
Totally incomponent - not sure how Vodadone can call themselves a network provider. It is impossible to speak to anyone - tried to use Tobi and they were unable to put me through to a person - then it said network error - I have now been on the phone for more than an hour. How is it that mobile networks can get away with this.
I could give zero, I would. They have difunctional app, and customer service. They make money from charging fees for sending pay reminders to non-existing email. Let's not forget their collection agencies fees. I strongly recommend to complain to Czech Telecommunication Office, right after you get answer from Vodafone's claim department. Discussion with claim department is useless, and you give them chance to charge you more and more. Also they will charge you for collection agencies fees.Stay away, or you will pay a loooot to be able to leave.This my worst experience with Czech company ever.
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Vodafone Czech Republic as is a Czech telecommunications company.
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