vossen.com

3.4
3.4 Based on 7 reviews

...

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Average Rating

3.4

/
5

7 Reviews

5 Star
43%
4 Star
14%
3 Star
0%
2 Star
29%
1 Star
14%

All Reviews

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Review Time

Tommy L.
Communication issues and delays

There has been no progress; they took my payment but haven't sent anything! I've had to reach out to them to ask about the situation, which is frustrating. Interestingly, my order was shipped just moments after I wrote this. Still, I believe it should have been dispatched using express shipping given the waiting time...

2
Date of experience: Jan 15, 2026
Ivy J.
Never received my order, no refund

I placed my order on Dec 12 and still haven't received my package or any updates. Customer service is no longer responding. Please avoid ordering here!

1
Date of experience: Jan 09, 2026
Kian Fisher
Order confirmed since 28.12.2025.

Nothing is happening; they took my money but haven't sent me anything! I had to email them to find out what's going on, which is ridiculous. Just as I was writing this, my order finally shipped. However, I still think it should have been sent via express shipping considering how long I've been waiting...

2
Date of experience: Dec 28, 2025
OP_PatataGamer_
Excellent after-sales support

I purchased three bath rugs that look great, absorb water well, and don’t slide. After some time, two rugs remained in good shape, but one had an issue. I contacted customer service without high hopes, just to share my experience. They responded quickly, asked questions, and provided maintenance tips. They were extremely helpful and polite. Even though I’m not sure what went wrong, they offered to replace the rug I wasn't satisfied with. I will definitely shop with this company again when I need a new set. That's what I call outstanding service.

5
Date of experience: Nov 13, 2023
Spring T.
Sewn-in labels issue

I bought over a dozen towels from a local stockist, and the quality is excellent. However, I have an issue with the numerous sewn-in care labels; there are at least two on each towel (excluding the brand label). These need to be cut off, leaving a small strip by the seam, which looks bad. It would be better to tag them instead.

4
Date of experience: Apr 20, 2023
Woodrow Smith
Fantastic customer service!

Thank you for the outstanding customer service! :) I will definitely make another purchase.

5
Date of experience: Feb 02, 2023
Jonny Scott
Great quality at a good price

I first discovered this brand while shopping in Berlin. I'm still using the same face cloths I bought several years ago, and they're holding up well. They are more affordable than some other quality towel brands and offer flat face flannels, not just cloth gloves. There's a great range of color options, and I consider myself a loyal customer.

5
Date of experience: May 05, 2021

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