Review Time
My husband and I each have our own walking pads and we love them! We would normally sit at our desks all day, but the walking pad has helped us get our much needed daily exercise. Recently, one of our remotes stopped working. We reached out to customer support and Anna helped us. Anna worked with us to troubleshoot and when that didn’t work, they offered to send us a new remote free of charge. Anna was prompt, professional and so helpful! Thank you so much Anna!
Anna in customer service via email was extremely helpful in solving my dilemma. It’s nice to see that there are still examples of excellent customer service out there these days.
Thanks, Anna!
Unfortunately, the walking pad didn't even last a month before the belt started immediately moving off centre, catching on the side, and becoming dangerous to use. The supplier said I have to deal with Harvey Norman (where I purchased the WalkingPad), and Harvey Norman asked for more details and I haven't heard back for more than two weeks since providing them. I purchased this walking pad instead of cheaper ones online thinking it would be a higher quality. I am a single, disabled parent and low income earner - but thought this would be an investment that would support our health. But so far it was simply throwing away $700 that I couldn't afford. Overwhelmed and frustrated at this experience - how can they charge so much money for a faulty product and then not be responsive when you reach out about it?
I ordered the X214 Slim Treadmill for Running and I am throughly enjoying it! A big thank you to Andy who was so helpful and quick to respond to my emails for support. I’m so grateful to have found a quality treadmill that is assembly-free, compactable, and serves the purpose I need it for! We live in Canada so walking outdoors isn’t always possible when it snows … this treadmill is perfect and I’ve recommended it to all my friends and family.
I ordered a product and received it with a faulty power cable. I had to provide video evidence for the team to recognize the issue. After that, they noted my mailing address and arranged for a replacement power cable. I am very grateful to my support representative, who guided me through the entire process. Despite my initial frustration, her professionalism was outstanding, reassuring me that she would resolve the issue and assist me throughout. Much appreciation for the help I received.
I purchased a Walking Pad X214 and received a notification from the shipping company that the item was damaged in transit and would be returned. On December 20, I reached out to the support team to inform them. The next day, I received a prompt response from a representative who apologized and assured me that a replacement would be sent with expedited shipping. This level of customer service is truly commendable. Thank you!
I acquired a WalkingPad X218 and couldn't be happier with its quality. The machine operates quietly and comfortably, featuring a sleek, modern, and intuitive control panel. A special note of appreciation to the support team — the representative guided me through the entire process and assisted in overcoming the logistical challenges.
I encountered an issue with my walking pad's belt shifting to one side, but after reaching out to the support team, I managed to resolve it on my own. The representative I worked with was very kind, and the video they provided was incredibly useful. Overall, the support I received was outstanding!
I bought this as a gift for my husband, and he likes everything about it except that there’s no place to store his water bottle. The support team provided helpful suggestions for third-party holders. It would be fantastic if this could be included as a standard feature in the future.
We've been consistently using our walking pad for three years. Recently, we encountered an issue with the remote, so we reached out for help. The support team was always helpful and attentive, ultimately resolving the matter by sending us a complimentary remote replacement. We appreciate the outstanding and satisfying service.
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Founder of Walking Pad. The world's only Treadmill with body-fold Technology. Foldable, Compact, Under desk WalkingPad provides a perfect exercise experience at home&Office.
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