Review Time
I’ve bought many canned goods from this supermarket. Occasionally, I received items in slightly dented cans, but I didn’t raise any concerns before. However, this morning I received a can that was severely dented, almost broken! I emailed to request a refund or replacement, but they responded that it wasn’t their responsibility and suggested I think carefully before purchasing. I will not make any future purchases from this store!
I have bought many canned goods from this supermarket. Occasionally, I received items in slightly dented cans, but I didn't complain before. However, this morning I received a seriously dented can that is almost broken! I emailed to request a refund or replacement, but they responded that it wasn't their fault and suggested I think carefully before purchasing. I will never shop here again!
I am typically a loyal customer, but my last purchase left me disappointed. There was a missing item—a Japanese chocolate cake for £4.29. I emailed to request a refund on March 6, 2025, and have yet to receive a response. Very poor customer service, and I've lost £4.29 because of this.
I encountered very poor customer service. I received a tea with an expiration date of less than three months. When I contacted customer support, they told me that was normal for this item. Where have you seen a long shelf life product expire in just a few weeks? I used to be a regular customer, but now I’m distancing myself from this grocery store. Fortunately, I can find most of their items elsewhere.
I ordered on Monday, and it arrived Tuesday evening. I only ordered dry goods and jarred items, so I can't comment on the freshness of other products, but there were no issues with the non-perishables. I'm very happy as the store carries some hard-to-find items.
I placed my order late last night, and it was delivered before 2 PM today! What a fantastic and speedy service! Huge thanks to their team! I recommend this store for their wide range of products. I'm completely satisfied with both the products and the service!
I decided to try this supplier for my monthly Chinese grocery needs. My substantial order arrived on time, and I was impressed with the careful packaging. However, one can of abalone was so badly dented that it appeared to have been struck hard. When I contacted customer service, I received a rude email saying the goods were fit for consumption, even though it was seafood, and no refund or replacement would be offered. Upon opening the can, I found it starting to deteriorate. Due to their poor customer service, they have lost a potential regular customer. Avoid this unreliable seller.
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Founded in 2018, WaNaHong is UK’s online Asian food supermarket. We provide more than 1,000 kinds of Asian foods including Chinese, Japanese, Thai, Malaysian, Korean, Philippine, Taiwanese and Western food ingredients including kitchen and household utensils at very competitive prices. Our delivery service covers whole UK, you can enjoy online shopping with our certificated payment gateway.
We have everything you need to cook and prepare authentic Asian meals. We also arrange delivery service to company with special prices. Please send enquiries to sales@wanahong.co.ukSee more
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