Review Time
With all the poor reviews, there is no way someone with a half of brain would risk buying Warrior Willpower products. They do not have a live agent to answer the phone and assist with order
issues, that tells you all you need to know
The ordering process was easy and the equipment that I’ve received appears to be fairly high quality but the user experience has been the worst that I’ve ever had. I ordered the product on 11/30 and they advertised a 2-6 business day shipping time frame frame their factory in California which is a complete fabrication. I received the item on 12/11 and it came in 3 different packages but was missing the hoses to connect the plunge to the chiller. When you try to contact them their phone number doesn’t work, it’s text only and they only respond at the wee hours of the morning because they are obviously abroad. You would think getting some hoses and clamps would be a relatively painless process but they have to send those from China as well and are apparently using the pony express to get them here. It’s showing a delivery time frame of January 6-9th for the parts that I need to make the chiller work. So it’s going to be a month and a half before I can use the freaking chiller. They also advertise 100% satisfaction guarantee which is complete BS because they hide a 20% restocking fee in their fine print. So you spend 2k and lose $400 if you return the product which I’m still tempted to do just out of principal. At any rate, I hope someone read this review and dodges the bullet on purchasing from this organization. I’ve been trying to find someone in management to speak to but have been totally unsuccessful. This was the worst customer experience that I can remember having! To top it all off I’m getting advertisements from them to get a new unit by Christmas, if you order now. Well they may send you a new unit, but if it’s missing anything then it will take another month for them to make it right.
I bought the sitting hyperbaric chamber for my mom who’s been feeling low energy after surgery. After 3 weeks of using it every other day, she says she sleeps better and feels calmer. Honestly that alone makes it worth every dollar. Thank you to Helen from customer service for being so patient explaining everything to me.
In February 2025 I purchased a cold plunge chiller from Warrior Willpower. Within six months, the unit failed despite being covered under their advertised “1-year full warranty.” Since April 30th I have sent over 100 emails, texts, photos, and videos documenting the issue, but the company has refused to provide a proper remedy.Instead of honoring their promise of repair or replacement at no hidden cost, they have repeatedly sent me electrical components to install myself. These repairs required licensed electrical work, which I am neither qualified nor legally permitted to perform, forcing me to hire a professional at my own expense. The unit remains defective, and their written commitment to replace it if the replacement pump failed has not been honored.Warrior Willpower markets itself as a U.S. company but operates overseas (Bulgaria I've found), offering only email and text support with no escalation path. Their warranty policy does not disclose that labor is excluded or that customers must conduct hazardous electrical repairs. It also promises replacement if repair fails—terms they have refused to uphold.This conduct is misleading, unsafe, and deceptive. I request that the company be investigated for failing to honor warranty obligations and for misrepresenting their business practices.
The 1 HP chiller I got is reliable and efficient. Cools water well and keeps it well below 50F. I reached out before buying the product to their customer support and Helen was helpful handling my enquiries. She explained to me the warranty terms and expenses in case I change my mind about the product and the 60 days policy. Overall very satisfied with the product and thrilled to have added this to my morning routine.
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