Review Time
Warrior Will Power has been the worst customer experience I’ve ever had. I wish I had never purchased from them.First, it took 5 weeks for my unit to arrive even though they promised delivery within 2 weeks. When it finally showed up, the problems began almost immediately. Within just 3 months, the wiring actually caught fire. Instead of standing by their warranty, the company offered me $200 to fix the wiring myself in exchange for a positive Trustpilot review. At the time, I didn’t realize how shady and unethical that was, but it’s clear now this company is more interested in covering up failures than taking responsibility.Since then, their customer service has been completely unhelpful. Rather than repairing or replacing the defective unit they sold me, they’ve repeatedly tried to push me into buying a whole new unit. That is not customer support—it’s predatory business practice.To make matters worse, I’m a military veteran who uses cold plunges to manage injuries I incurred in service. Because of this unreliable unit constantly breaking down, I’ve had to go months at a time without therapy, and now that the machine has finally failed completely, I’m left with nothing. This company does not care about veterans, their customers, or standing behind their products. I have an email paper trail to back this story up. I have already disputed the purchase with my bank for a defective product. Between the false promises, dangerous product failure, and blatant attempts to buy fake reviews, Warrior Will Power has shown itself to be completely untrustworthy. Do not waste your time, money, or health with this company.
This company is dishonest and predatory. They make up steps as they go to avoid honoring their warranty. At one point, they even sent me a video they had just uploaded and claimed it was their “standard process,” but refused to provide an actual copy of any real policy.They ignored my demand letter and have shown themselves to be corrupt and arrogant. I’m now moving forward with every action available to recover damages. Consumers deserve to know how this business treats people.
I spent $1800 on a chiller and have had it a year. It was great for about 8 months. In the last four, I have had to trouble shoot issues with I assume China due to the time difference and only by email with ME completing all the diagnostics. I fixed it the first time after troubleshooting. The case has a ton of screws to disassemble to get into the machine. Now, I'm having issues again as it won't chill below 60 degrees. I will never purchase again. I agree they always get back to me but it is on their time zone and only by email and I don't want to repair this thing myself all the time. It has been in my garage and sheltered the entire ownership.
I've baught the the large ice bath for about 3 months now, and I would say that a pretty decent investment for me and happy with that purchase. Massively impacted my recovery routine. The product reached in good condition as i've expected. The chiller is cooling well and saves me the hassle of buying bags of ice. It reached on time in 5 days.
I bought my ice bath before this company rebranded to Warrior Willpower from Spartan Ice Bath and had it a little over a year and only use it 3-4 times a week. I noticed before it reached a year old the water chiller would make really loud noises. I thought nothing of it the first couple of days since it was on and off. When I was replacing the filter one day after cleaning (cleaning and replacing filters is usually every 60-90 days. I tend to clean it every 5 weeks just to keep it nice and tidy) and started filling the tub back with water I noticed the water wasn't pumping consistently. I removed all the tubing again from the outlets and gave them a deeper clean and applied new plumbing tape again and tighten each washer on the tubing so everything was more secure. The water still did not flow consistently. I looked at some videos and ultimately saw the pump had to be replaced since it was a cheap knock off pump. To be honest, all the components in the chiller unit are all cheaply made yet you get pay an exorbitant amount of money for an investment to yourself you would think would last a solid couple of years.Unfortunately, the story gets worse. They try to charge you to get the pump replaced, on top of that they make you pay shipping as well. I definitely did not want to give them any more money since their customer service was absolutely horrible and they only do e-mail support. Keep in mind this was before when they were Spartan Ice Bath, and changed their logo/name. I don't know what caused this but I believe it was due to the customer service and knock off products since I've seen Reddit posts about this, and members from Reddit stating their posts were deleted after leaving an honest review.I ended up buying the same pump from Amazon and had a plumber come in to help me install it since I wanted to make sure it was done properly. After 40 minutes using electrical tape and proper plumbing products to keep the pump from leaking internally within the unit (it should have been properly made in the first place) and putting it back together the ice bath worked for about a week before it failed again. Clearly there are more than one defects with this chiller.If you are having the same issues as me, I encourage you to open the chiller and see how the inside is poorly made. They charge you a premium for cheap products. I was paying so much money for ice a week, I wanted a more cost effective solution over time and I was hoping Warrior Willpower (formerly know as Spartan Ice Bath) would be a game changer. In the end this didn't last over a year. It was a constant battle after 7 months and it's just getting to the point I have to resort back to cold showers in the morning.If you took the time to read this, long story short save yourself the headache and use your hard earned money elsewhere. The products used to make this does not meet the standards for the price you pay, especially since it's made overseas for an extremely cheaper price to manufacture on their behalf. I will have to see if I can salvage anything from this to make it worth it before I try another company, but I hope people do not buy from here and go through what I did. They will take their sweet time getting back to you and you will just be wasting your own time trying to get a replacement or refund.
DO NOT PURCHASE. I was sent a hyperbaric chamber that does not work. Warrior Willpower customer service is AWFUL. They cannot be reached by phone, only by email. As a response to my complaint that the oxygen doesn't work, they sent me a video (set to music, no instructions) showing a technician taking apart the entire system? What? I bought a new product that doesn't work and they want me to take it apart and fix it? Without actual instructions? They then asked me to send them a video of the issue---the oxygen doesn't pump into the chamber and they want to see a video of oxygen not flowing? AND BONUS: They want me to pay $2000 to return their defective product. AVOID THIS COMPANY AT ALL COSTS.
DO NOT PURCHASE. I was sent a hyperbaric chamber that does not work. Warrior Willpower customer service is AWFUL. They cannot be reached by phone, only by email. As a response to my complaint that the oxygen doesn't work, they sent me a video (set to music, no instructions) showing a technician taking apart the entire system? What? I bought a new product that doesn't work and they want me to take it apart and fix it? Without actual instructions? They then asked me to send them a video of the issue---the oxygen doesn't pump into the chamber and they want to see a video of oxygen not flowing? AND BONUS: They want me to pay $2000 to return their defective product. AVOID THIS COMPANY AT ALL COSTS.
I ordered the product on July 18, 2025. Their confirmation email said the product ships with 2-6 business days, but after almost 2 weeks, status on their website says, 'order ready'. They provide a USPS tracking number that USPS doesn't understand.I emailed two days ago for a status and also submitted an inquiry via the form on their website. There's been no reply.I doubt any of the 5 star reviews are real. There is no customer service phone number to call. There's a number for SMS only. It feels like this is a scam.
I ordered the product on July 18, 2025. Their confirmation email said the product ships with 2-6 business days, but after almost 2 weeks, status on their website says, 'order ready'. They provide a USPS tracking number that USPS doesn't understand.I emailed two days ago for a status and also submitted an inquiry via the form on their website. There's been no reply.I doubt any of the 5 star reviews are real. There is no customer service phone number to call. There's a number for SMS only. It feels like this is a scam.
I have had issues with my pump 3 different times now. Over it to be honest. Each time they have gotten my address wrong even though I asked (3 times prior most recently) to be sure to change it and they assured me yet no surprise they didnt. When its actually working its great. The customer service sucks and you’ll only get one response a day when trouble shooting. It has been frustrating to say the least. I have the 1-1/2 hp and to pay $2k + is pretty disappointing. Have had it since January. Its prolly worked for MAYBE half of the time since I have to keep getting parts to fix it
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