Review Time
This so-called company appears to exist only to take deposits and then disappear without providing any services. Thankfully, I paid by credit card and was able to dispute the transaction. It is shocking that businesses like this are allowed to operate legally in the UK. I strongly encourage anyone considering using them to read Trustpilot reviews carefully before engaging.
Do not trust this company absolutely appalling. Windows were left unfinished no window keys trims missing no paperwork no guarantee windowsills have no end caps. spoke to them loads of times kept saying fitter was coming in but never turned up price price was agreed and then added 2 1/2 thousand pound on now won’t answer the phone so I think it’s time to go to court
This so-called company appears to exist only to take deposits and then disappear without providing any services. Thankfully, I paid by credit card and was able to dispute the transaction. It is shocking that businesses like this are allowed to operate legally in the UK. I strongly encourage anyone considering using them to read Trustpilot reviews carefully before engaging.
This is a SCAM.Zack came to home i ordered and payed deposit for 9 windows ,2 doors £1500.Said would be 3\4weeks from ordering. After contacting then another 4 weeks ,never turned up. I contacted again (sanjay)said fitter sick .Now arranged for another 4 weeks.Please be aware of this company who have changed name from Riverside to waterdale windows? Read all reviews.
The work was agreed in October, including replacing 9 windows, with one window to be made larger. We were promised completion within 4 weeks, however the installation did not take place until December, and even then the larger window was not installed at all.After the installation, it became clear that two windows were completely different in size and shape than agreed, several parts and window keys were missing, and there was no warranty or FENSA certificate provided. Shortly after, the windows started leaking.Communication has been extremely poor. After raising these issues, we were told someone would come out to inspect the problems, but no one attended, and calls/messages stopped being answered altogether.We are now left with incorrectly fitted windows, missing components, leaks, and no aftercare or resolution. The situation has caused significant stress and disruption.Based on our experience, I cannot recommend this company.
Stay well away from this firm, Zak took a deposit of £1400 then failed to turn up when promised, ignored our calls and emails then made excuses that his grandma was ill, then had the audacity to say he found me difficult on a human level for not understanding about his grandma. Total scammers taking peoples hard earned cash they should be ashamed of themselves.
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Since 2007, Waterdale Windows has been installing high-quality home improvement products in the North-West. We strive to deliver the finest products and highest-quality service to our clients, every time. Our clients have always been our first priority, so you know that when you contact Waterdale Windows regarding your home improvement plans, you are in the safest hands.See more
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