Review Time
I am severely disappointed in my experience with Pepper. First of all, most of the bras fit me pretty welI and I am pleased as it's so hard to find bras that actually fit. I did send some back because the sizing was off. Go with your normal size and not their measurements. The bras do run on the smaller side and these bras will only fit very petite women. The material is definitely cheaper than I expected for their pricing. Do not put them in a dryer and wash them in a bag on delicate or hand wash. Now onto my real issues.. on my first order they added a wash bag and charged me for it. I contacted them after I received my email confirmation and they corrected it. They said it was supposed to be a free gift and they refunded me. Next I did some returns for my money back and I never received my 2nd refund. I have gone back and forth with them for over a week now and I still haven't received my refund. I contacted my bank and I have it in writing that my bank hasn't received the refund. I gave them copies of my credit card transactions showing proof I haven't received the refund. I have been told repeatedly that they processed it and to contact my bank. It seems as if a robot is responding to me because I keep emailing them the documentation showing that my bank didn't receive the refund. They have told me 3 times now they will investigate it only to tell me again the refund was already previously issued. I hate leaving really bad reviews for companies because I understand things can happen, but this is beyond ridiculous now. I will never purchase from this company EVER, EVER AGAIN!!!
Shape and fit on pepper bra was great, but after a year with occasional washing as per the care instructions, the bra strap hoop has caused discolouration/greenish oxidation where it meets the material. I've never experienced this with a bra before, so it is something in how Pepper is manufactured. Poor for the environment and poor for my wallet. It's fast fashion quality with a slow fashion price tag.
I was looking forward to getting one of these bras. It's nice, but too small. I live in the UK and, despite emailing them, every time I try to fill in the returns form online, I get a message saying I cannot return it. So, have I just given Pepper £40 for nothing?
JESUS H. I have been trying to reach someone at this company for a week now ! Please someone contact me Virginia Huntley . I returned two bras for an exchange in a bigger size. They were sent in the same box so I returned them in the same box. BUT, I only received one of the bras back. Where is my second one? I love the bras, but I am getting really frustrated with the situation. Can you please help me?
I was really excited to buy a bra because of all the hype for us small chested women. So, I bought the wire push up bra, but unfortunately i didn't find it comfortable! So I wanted to make an exchange for a new bra, but I had already taken off the tags, (even though I still had the tags, you MUST have the tags ON THE BRA STILL to qualify) therefore disqualifying me from being able to make an exchange or get my money back. So, I requested through the website to get an email from customer service to see if they could make an exception and they emailed me back IMMEDIATELY and gave me a one-time offer of still being able to make an exchange since the bra was unworn/brand new and the tags weren't damaged. Bernalynne and Mandie in customer service took GREAT care of me and made my first time experience at Pepper really great despite getting a bra that I didn't find comfortable. :)
I’ve just gone through all the negative reviews here and it’s a shame that Pepper doesn’t have a better reputation. Regarding quality, I haven’t had my bras long (2 weeks), so I’m only going to comment on my current experience. I may add something if the quality fails my expectations. I purchased two bras and two matching pairs of underwear during a sale as I cannot afford the full price. I’m in Australia and do like how there was free shipping offered on spending a certain amount. Everything was packaged nicely and my bras fit me perfectly. I didn’t use the size chart, I just ordered my size which is 34AA. This size is nonexistent in Australian shops, so I was astounded to have bras that fit me! I’ve been living in these and have washed them once in a garment bag with no issues (so far). I’ll continue to watch their potential degradation over time but so far, I’m very happy with my experience.
I bought three padded bras. I don't like pads in my bras and I always remove them when I buy them. Oops. I found that when I bend over I fall right out of the pepper bras when the pads are removed. I had already given away one set of pads, but I returned the pads to the other two sets and it was a nightmare trying to get them back in there right. It took me 15 minutes to get one set back in. So the bra fit again and my boobs stayed in it but every time I wash it I have to put the pads back in and try putting in the pads to the left-handed side when your right handed. Or if you're me. I just have a lot of trouble doing it and I hate it. I'm starting to hate pepper. I've spent a lot of money there and they say you can't return their bras once you've taken the tags off. Well how the heck are you supposed to try on the bra and see if you like it without taking that big 'ol mess of a tag off? Never again. The prices are nuts anyway. And don't buy a bra on Clarence! They are on clearance because there's something wrong with them.
Seeing all the negative reviews here, I kind of feel bad to put a decent review. I just got my first order to test the size, and they fit great. I used their size guide to confirm my size (which was the same size as other brands I have been fitted for - 32A), and the fit was much better, completely eliminating the 'gap'. However, the quality of the bra could be better given the steep price - the cups don't feel as soft or luxurious as higher-end bras I used to buy, but the fit is perfect. The underwear was nice and soft, though. I had planned on getting a couple more sets from them, but I'm a bit concerned about how they will hold up in a few months given all the reviews I have now read here, so will wait to see if they last before repurchasing.
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Small-chested bodies deserve to be celebrated. We’re here to do just that—exceptionally fitting bras designed for AA, A, and B cups.
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