Review Time
I have been a loyal customer for years and felt at ease placing orders. However, after my recent order on Black Friday 2025, I did not receive everything I purchased. I reached out immediately about the missing items and received a promise that they would be sent, but they never arrived. Despite multiple follow-up emails, I received no further communication. I will not support this brand any longer.
Horrible customer service! When I received my products I was missing items. When I called the number found online it was out of service. I sent multiple emails to customer service and have not received a reply. I will never order products from this company again.
I ordered 3 products 3 months ago and i still havent recieved it. They didnt register my adress or my number. I contacted them multiple times with no response they dont want to send the products back to me nor do they plan on giving me my money back. My hair is thirsty as hell
I've used their products in the past and loved it. Currently waiting on an order made December 27th. I have not received any communication beyond the initial order confirmation email. I've sent 2 emails requesting any communication about the status of my order and no response. I van wait until the end of this week but after that, I will file a complaint and ask for a refund.
Most curly hair brands promote their products as “all natural” so they can up charge a mediocre product. However Camille rose is one of the only one of these brands that actually benefit my hair. Although there are good natural products, a product isn’t good because it’s natural. It’s obvious the developers of this product knew this and created a product made from researched quality rather than stigmas.
Absolut schlechter Kundenservice! . Auch wenn ich mit den Produkten und dem Preis-Leistungsverhältnis sehr zufrieden bin gibt es von mir nur einen Stern wegen dem total schlechten Kundenservice. Ich warte seit nunmehr fast 4 Wochen auf eine Rückmeldung. Leider ohne Erfolg !. Ich habe hier in Deutschland mehere Produkte gekauft von denen eines kein Hygienesiegel hatte. Ich wollte wissen, ob das normal ist. Ich habe bis heute keine Antwort erhalten. Dann werde ich in Zukunft entweder wieder zu meinen vorherigen Produkten wechseln, oder mir eine neue Marke suchen. So kann man seine Kunden definitiv auch vergraulen !.Absolutely poor customer service! . Even though I am very satisfied with the products and the price-performance ratio, I only give one star because of the totally bad customer service. I have been waiting almost 4 weeks for a response. Unfortunately without any success !. I bought several products here in Germany, one of them had no hygiene seal. I wanted to know if this is normal. I have still not received any answer. In the future, I will either switch back to my previous products or look for a new brand. You can definitely scare your customers away that way!
DO NOT SUPPORT THIS BRAND THEY ARE ROBBING THEIR CONSUMERS! Ordered three bundle box and got one. Emailed them countless times and only robot responses. Went to all their social media platforms and again robot responses saying they will email me. No emails received. Went to calling them to find out their number is disconnected. I reported them to BBB and realized I’m not the only one. I will not stop until I get a resolution! Boycott this brand since they don’t want to give their people proper service.
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