Review Time
Recently, my wife and I received the kind of phone call no parent wants to hear: our 19 year-old son was in a serious accident while traveling in Mexico, and he required immediate surgery and specialized care. And while we were lucky he was attended to by an excellent doctor in Mexico, we were advised he needed to be transported to Los Angeles immediately for more specialized surgery. We needed to secure an air ambulance, staffed with both expert pilots, as well as medical staff, to pick up my son in Mexico, and fly him internationally to Los Angeles, while also dealing with all the logistics and paperwork that accompany this kind of discharge. And this needed to happen in the next 24 hours. After multiple attempts, with flaky services and non-responsive companies, we connected with Richard Abbara at Advanced Air Ambulance. He was used to dealing with people at their most stressed, with real life stakes where time was of the essence. He assured us he would get our son to Los Angeles by the next day. Plans were made, paperwork managed (visas, passports, discharge instructions), and a plane with a fantastic crew showed up in Puerto Vallarta as scheduled. And a few hours later, my son was in Cedars Sinai Hospital in Los Angeles getting the care he urgently needed. We are incredibly grateful to Richard and his team at Air Ambulance, and their service is extraordinary during the most stressful moments a family can endure.
From the first phone call, to all my calls between the staff were polite, helpful and understanding. The plane, pilots and on board nurses were outstanding!! This was such a stressful situation for myself and family, everyone helped to make me feel that we were in competent and caring hands!! Thank you! Amy and Joe S
The whole experience was amazing ! Our goal of bringing our mom back to US safely was met . Richard was giving us updates all the way from when we started coordinating my Mom's travel to when she arrived to the San Antonio hospital . The medical staff who accompanied my mom in the commercial flight from Manila to Houston were amazing and were very professional and competent . Our whole family is very appreciative of this service !!!
AAA exceeded any reasonable expectations in what was a difficult situation. My friend was on vacation in Hawaii, had a medical emergency, and needed to be in Seattle with his doctors and family. I called AAA on a Sunday morning. Al Meyreles answered the phone and was dedicated and skilled at sizing up a complicated situation and springing into action. By Monday night AAA had a jet positioned in Hawaii. By Tuesday evening they had my medically compromised friend returned to Seattle. The flight and care of my friend was top notch.
Outstanding! This group of professional medical team and pilots was outstanding. My husband had heart failure three thousand miles from his doctors in Boston and Advanced Air Ambulance got us back to Massachusetts in under 6 hrs. Can't say enough about the professional staff.. Thanks again J.
Advanced Air Ambulance is excellent in every respect. Advanced Air Ambulances provides excellent service, great care for their patience and great value. We were in Italy traveling and my wife fell and broke her pelvis and had additional complications. I contacted air ambulance companies but Advanced Air Ambulance was the most responsive. Richard is awesome and kept in contact with us and informed. On the day that my wife got out of the hospital, I contacted him and within a day he had arrangements made for my wife to return to the US by air ambulance. Richard also arranged for ground ambulance transportation in Rome, Istanbul and Los Angeles. Two flight nurses who were ICU trained took great care of my wife on the two flights home by providing life support and medications and were excellent, professional and caring. The nurses also helped us at the airports in Rome and Istanbul with boarding and customs. When we arrived in Los Angeles, the two nurses followed us home to check on my wife and to make sure she was well. This is rare nowadays. There was not a single glitch or problem from leaving the hotel in Rome, on the flights to Los Angeles and arriving at our home in Los Angeles. We are blessed, thankful and grateful to Advanced Air Ambulance, especially Richard. I highly recommend Advanced Air Ambulance as they are the best. They deserve more than FIVE STARS for their great service, compassionate care, responsiveness and assistance.
After consulting with multiple other companies, Advanced Air Ambulance stood out. Richard provided excellent communication and coordination. Shout out to nurse Jessica for her knowledgeable and superb TLC! She helped keep me informed throughout the transport. As a medically savvy family, we are impressed and strongly recommend this company. Thank you for helping my father. He's thriving now due to your help.
My husband was suddenly hospitalized while in France and we needed help safely getting home to San Francisco. Richard and Advanced Air Ambulance could not have been more AMAZING...helpful, supportive, kind, timely, tactically action oriented, professional, efficient, caring....really perfect. They advised on us flights...airports....ground transport...medical escorts...multiple options...then helping to sort through the options. This was unbelievably positive and perfect service in our true time of crisis. I could not recommend them more.
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Providing medical flights and transportation services including private air ambulance, commercial stretchers, medical escorts and neonatal & pediatric transports.
Advanced Air Ambulance transports patients both domestically and internationally.
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