Review Time
Do not use this company. They do not respond to emails or calls and don't refund your money. They sent me 2 items - one that I'd ordered, but another that was the incorrect item - they sent me a different door handle to what I'd ordered. I contacted them and got a response, but they have since refused to respond once I said I wanted a refund for an incorrect item. I then followed their returns policy and sent the handle back. This was at my cost, but I was expecting a refund as it was their mistake. Dispite having Royal Mail evidence of delivery and returned the item, I have not had a refund. They are not returning emails or answering calls. They have stole my money!
After sales support is non existent, despite emails, phone messages left and promises to call back I am still waiting after a week. I don’t think this company cares about its customers at all. I will not use again and given the range of alternative places to do business with I don’t think you should choose this one.
Avoid using this company. I bought two handles totalling over £100 from this company - not only did they arrive in damp, mould smelling boxes, they had scratches all over them, have a section missing from the handle, are not straight and also the measurements are nowhere near what was cited [almost 10cm shorter!]I contacted the company on the day i received the items detailing the issues and providing pictures. I have not received a response despite emailing 3 different addresses, calling them on the number on their website [which you cannot get through on via any of the options] and also on facebook messenger. Absolutely disgusting and I will be taking this further.
Had a order from them that didn't satisfy my needs.returned the order and tried to place a new one with specific order which they never did not help me with it whatsoever and also they didn't refund my money from first order.If I see the manager I will give him a slab in the face.They don't deserve even 1 star,jokers
Ordered 2 drawer handles & they only sent 1. Ive tried contacting them by phone & various email addresses, & no response. The email addresses come back as not existing & no response thru their contact page. The telephone number has various options, all of which end with the mailbox is full & hangs up. Fortunately paid by Amex & theyve refunded the purchase.
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