webironmongery.co.uk

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1 Based on 15 reviews

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15 Reviews

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Chris Mastry
Ordered a lock that was listed on their website, paid my money, but it would seem that they never bo

Ordered a lock that was listed on their website, paid my money, but it would seem that they never bothered to send it out. I tried emailing them, but no reply.

From the reviews here, it would seem that they are scammers, who most likely don't even hold stock and have little or no intention of supplying products that people order.

DO NOT ORDER FROM THIS COMPANY..!

1
Date of experience: Feb 26, 2026
Chris Mastry
Scammers..!

Ordered a lock that was listed on their website, paid my money, but it would seem that they never bothered to send it out. I tried emailing them, but no reply.From the reviews here, it would seem that they are scammers, who most likely don't even hold stock and have little or no intention of supplying products that people order.DO NOT ORDER FROM THIS COMPANY..!

1
Date of experience: Jan 27, 2026
Kate Hudnott
No communication and incompetent staff

Ordered an item, didn't receive any confirmation of order, luckily I screen shotted the order details. A week later phoned to ask after order and was told it would be with me any day now. 2 weeks later (it was over xmas) phoned and was told they were out of stock so I cancelled but haven't had my refund yet. Will probably go through my bank to get refund as company are incompetent!!!

1
Date of experience: Jan 08, 2026
JAlexander
No communication, no delivery and no customer service

Complete waste of time ordering anything from this company. There was no communication once the order was made and the order never arrived. They are virtually impossible to contact. Fortunately I paid through PayPal and was refunded quickly by PayPal once I explained the situation. Definitely one to avoid.

1
Date of experience: Jan 07, 2026
Emily
**DO NOT USE COMPANY EVER

**DO NOT USE COMPANY EVER! Customer service & after sales non existent. Ordered some door handles, dimensions were incorrectly advertised. Tried to return. Never replied to my calls or emails. In the end having to list on EBay. Genuinely worst buying experience I’ve had for years!

1
Date of experience: Dec 19, 2025
Matthew Brooker
Late, incomplete and a total hassle

Order sent out late and incomplete. Impossible to deal with them over the phone, unless selecting sales option as customer support non existent.Resoulution still missing three of the ordered items. Gave up in the end and had to raise a credit card dispute.Stay away from this business pay a little extra elsewhere and get what you paid for.The only reason I gave one star is thats the lowest it will go, would be zero if allowed.

1
Date of experience: Dec 03, 2025
D Brooker
Terrible Avoid

Terrible. Ordered some parts, a couple came the rest did not. Tried to call several times, just rings out unless you call Sales who then put you through to the same number and again it rings out. Finally managed to get through last week and explained the problem. I was assured a new order would be sent immediately..... tumble weed - no order, no contact. Now contacting Barclaycard to dispute the payment.

1
Date of experience: Dec 01, 2025
mark warwick
Placed order 7 days ago

Placed order 7 days ago, received no communication since placing order. Contacted via telephone to be advised experiencing issues with delivery partner however assured would be despatched same day with 24 hrs delivery promised. Still no items received awaiting response to email...Disappointing

1
Date of experience: Nov 08, 2025
Christopher Finch
No response to email

No response to email. I sent several.Phone call not actioned as promised. I paid for an item I have not received.I received an item I cancelled. If you have any alternative. I suggest you think about using it.

1
Date of experience: Nov 06, 2025
Lauryn Prew
DO NOT PURCHASE

Placed an order over a month ago and still haven't received.Called up beforehand to check item was in stock and the adviser said it was.No response to emails asking for an update.DO NOT PURCHASE

1
Date of experience: Oct 22, 2025

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