Review Time
I had an incredibly disappointing experience with Well Polished and would strongly caution others before using their service.We booked a cleaner for two hours, specifying that our living room was the priority. However, despite this being clearly communicated, the cleaner ignored our request and spent the entire time in the kitchen—which was not our main concern. Worse still, the cleaner caused significant damage to our kitchen cupboards, stripping off large portions of paint. This has left us with an unexpected repair cost that Well Polished has refused to acknowledge.When raising the issue, customer service was completely unhelpful. Initially, we were only offered a £20 refund out of a £50 booking, which doesn’t even begin to cover the damage. We then escalated the complaint, only to be met with dismissive responses and no real attempt to resolve the issue fairly.What’s particularly frustrating is that Well Polished claims to have £1m public liability insurance for peace of mind, yet they refuse to process a claim for damage caused by one of their own cleaners. Their response? They say their cleaners are self-employed, meaning they take no responsibility—so where does that leave the customer? Apparently, with zero protection.If Well Polished is purely an introductory agency that washes its hands of any liability, then what exactly are customers paying for? If anything goes wrong, you’re on your own.This company talks a big game about customer satisfaction and service guarantees, but in reality, they offer none. I strongly advise anyone considering them to think twice before booking, as you may find yourself in the same situation—out of pocket, with no support, and left to deal with the consequences of a cleaner’s negligence on your own.
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How would you like to free up your time to do the things you enjoy? Having your own cleaner gives you a helping hand when you need it and allows you to focus on the more important things in life. Why spend your evenings and weekends cleaning and ironing, when you could give yourself a break and enjoy a lifestyle free from rubber gloves and mops!
Well Polished can help you achieve all this by introducing a reliable, trustworthy cleaner for your home. Having a domestic cleaner allows you to enjoy a spotless home without having to lift a finger. With the chores taken care of, you can focus on the more important things in life. Treat yourself today and join the thousands of others who enjoy the benefits of a Well Polished weekly cleaning service.See more
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