well.co.uk

4.4
4.4 Based on 21 reviews

With 760 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our webs...

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Average Rating

4.4

/
5

21 Reviews

5 Star
72%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
22%

All Reviews

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Review Time

Jonathan
Tried to register an account today. Website kept freezing and crashing. That's fine if it's to order

Tried to register an account today. Website kept freezing and crashing. That's fine if it's to order a takeaway, but with prescriptions it could have serious repercussions.
No thanks. Not risking it.

1
Date of experience: Mar 02, 2026
ZAHEER Shiraz
Avoid this pharmacy run by unprofessional staff if you are on repeat for last 10 years they still ha

Avoid this pharmacy run by unprofessional staff if you are on repeat for last 10 years they still have a case to blame the patient running inside like headless chicken had to go next door to doctors to to change pharmacy glad I have done very very rude staff avoid

1
Date of experience: Mar 01, 2026
Friend Nu
I had a last-minute prescription and the staff handled it quickly and efficiently. They were friendl

I had a last-minute prescription and the staff handled it quickly and efficiently. They were friendly, attentive, and even offered extra advice about managing my condition. The pharmacy is well-stocked and organized. Very happy with the service and this is definitely my go-to place for all my medication needs. Saba the pharmacist manager is a very helpful and friendly person.

5
Date of experience: Jan 29, 2026
Sandie Kunalan
I started using Well Pharmacy home delivery when I was housebound awaiting a knee replacement. I hav

I started using Well Pharmacy home delivery when I was housebound awaiting a knee replacement.
I have always been very happy with the service and the communication regarding expected delivery dates.
This is an excellent service.

5
Date of experience: Jan 26, 2026
Extremely poor customer service experience.

I have encountered one of the worst customer service experiences in my life. My repeat prescription is consistently sent to them, yet every time I arrive for collection, it's not prepared, even after 10 days from the prescription date. On my last attempt, I finally received my medication after three visits and a total of 12 days. I requested home delivery for future prescriptions, and they agreed. However, I received a prescription from my GP on January 7th, and it is still with the pharmacy. Today, I called to inquire about my home delivery, and the staff informed me that it wasn't noted in their records. They have now confirmed that it will be delivered in two days. As a diabetic patient, I was supposed to change my Libre 2 plus sensor today, but I now have to wait two more days due to the negligence from the pharmacy.

1
Date of experience: Jan 21, 2026
Georgia Fisher
Outstanding service experience.

Outstanding service experience. I ordered a cholesterol test that arrived promptly. When I couldn't finish the test, I reached out to the support team to request a new kit. Within three hours, they organized for another kit to be sent. They also provided helpful tips for completing the test via email. Overall, a fantastic service. I will definitely use it again.

5
Date of experience: Jan 17, 2026
Nicki Cook
My favorite pharmacy for quick service.

I absolutely love this pharmacy. It's the only one I rely on. The delivery is incredibly fast, and they handle all the communication with my doctors for refills. They even send reminders to reorder, which is invaluable.

5
Date of experience: Jan 14, 2026
Eden W.
Consistently courteous and helpful service.

The staff is always courteous and goes above and beyond to assist. They genuinely inquire about your overall health. I've also witnessed them extending the same respectful treatment to others. It's a joy to be associated with this pharmacy that has just been taken over. Great job so far!

5
Date of experience: Jan 10, 2026
Kristin Wright
Excellent prescription service!

I am extremely satisfied with the prescription service provided. They send timely reminders for my next request, ensuring I never run out! The support team is always friendly and accommodating.

5
Date of experience: Jan 05, 2026
Appreciating the convenience of a local pharmacy

I enjoy utilizing a local pharmacy. My prescriptions arrive monthly via electronic delivery right to my doorstep. There is also the option to pick them up in-store. However, I have noticed that due to recent staff shortages, the pharmacy has had to close early on several occasions.

4
Date of experience: Jan 01, 2026

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Business Details

  • With 760 pharmacies, we are the second largest pharmacy chain in the UK.

    As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs.

    Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine. See more

  • email Hello@well.co.uk
  • call 01782597313
  • language https://well.co.uk

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