Name: alensa.co.uk
Telephone: +442080892245
Rating: 3.9

EM Guest

The most frustrating experience I've encountered.

My experience with this company has been extremely disappointing. I ordered a frame, and it has not arrived at all. All I receive are excuses, with the company shifting blame to the shipping service. After waiting for 7 days, I still have no updates or assistance, despite having paid for shipping. It's been a nightmare dealing with a company that claims to operate online but clearly fails to deliver.

Date of experience: Dec 05, 2025

ronronoha Guest

2 months ago

Avoid this company!!! Unreliable service.

This has been the most disappointing experience I've had with any company. I ordered a frame that never arrived. All I receive are excuses, with the company blaming the shipping service. After a week of waiting, there's been no information or help, despite my payment for shipping. It's a nightmare dealing with a company that professes to operate online but can't deliver.

Date of experience: Dec 05, 2025

Rose Cooper Guest

3 months ago

Still waiting for my delivery after a week

Update: I contacted the support team, but there's no trace of my parcel in the tracking system. Their solution after 8 days is just to keep waiting. I'm unhappy. I placed a large order meant to be delivered last week within 24 hours. The delivery service claimed they attempted delivery on Saturday when I was home all day, yet didn’t leave a note. I requested delivery today and still haven't heard back. Please look into my parcel status. If it doesn't arrive within 24 hours and I don’t receive communication, I will dispute the transaction. My agreement for timely delivery is with you, not the shipping service, so it's your responsibility to ensure I get my products on time.

Date of experience: Dec 02, 2025

Brian T. Guest

3 months ago

Always fantastic service!

Consistently excellent service. Great prices and fast delivery. Highly recommend!

Date of experience: Nov 27, 2025

Laurence Parker Guest

3 months ago

Multiple orders and satisfied each time

I've placed several orders now. Each one arrived within the estimated timeframe. Good prices and service overall.

Date of experience: Nov 26, 2025

Bertrand Foster Guest

3 months ago

Top-notch service

The best place for contact lenses, exceptional service all around.

Date of experience: Nov 20, 2025

Karl Wright Guest

3 months ago

An outstanding company

An outstanding company - reasonably priced and very helpful. I needed contact lenses within 2 days, and I quickly spoke to a very helpful representative who resolved my issue. They arrived just in time for my trip, and I'm very grateful.

Date of experience: Nov 20, 2025

Brynlee Kelly Guest

3 months ago

Perhaps I've set my expectations too high

I may be spoiled by other services, but 4 days for delivery feels excessive. They don’t make this clear before ordering, and there’s no option to cancel or change your order online.

Date of experience: Nov 19, 2025

Jasmine Guest

3 months ago

Fast turnaround on orders

I've ordered twice and am very pleased with the glasses and service quality. Quick turnaround time as well.

Date of experience: Nov 17, 2025

Sapphire R. Guest

3 months ago

Fraudulent practices

They are scammers. They operate under a false UK address while working out of the Czech Republic. My glasses were poorly made. I was instructed to return them for a refund, but after 50 days, I’m still being told they are under inspection and no refund is forthcoming. They are under investigation for fraud, so I advise against using this company.