Review Time
If I could give 0 stars I would. I don’t understand why every time I call this bank, their tellers want to argue and not listen to my wishes. I have been trying to file a claim for weeks and the customer service agents AND supervisors say they don’t have a phone number for the department. I spoke with a supervisor two weeks ago who provided a phone number, so I am confused on the constant change of service standards. They really need to get it together, none of the other banks I am with gives me this much trouble. Credit unions are way better and more professional.
It's apparent that most government, and 99% of those with crazy funds have sold themself to acquire such funds. Wells Fargo, and their sadistic behaviors is the worst company I've come across. Still banking with them currently due to direct deposit(ssdi), not for long. Wells Fargo legitimately gets a drive off the pain and suffering of clients.
day I had the most horrible experience with Wells Fargo after being a loyal customer for 25 years. An employee cancelled my debit card against my wishes, even after I told her not to and asked to be transferred to her manager. She refused and cancelled it anyway.Another employee later told me my card wasn’t cancelled, but when I went to buy dinner, it was declined because the card had in fact been cancelled. When I called back, I got conflicting information again, and now I’m left without a debit card for 7 days. I asked if it could be overnighted, and was told no.This is not the Wells Fargo I used to know. Their customer service has become horrible—no one took responsibility, no one apologized, and no one tried to fix the situation quickly. Now I not only have no access to my card, but I also have to update every single monthly payment I had linked to it.After 25 years with Wells Fargo, I’m shocked and disappointed at how badly this was handled.
I only visit a local Wells Fargo once a month to withdraw 100.00 which the ATM doesn't give you. I've banked with Wells since the 90's. I've noticed over the past year the quality of service and Professional has gone downhill. The Manager at the branch on Decoro in Valencia was very rude last month when I went. Today I went to the branch on Magic Mountain Pkwy and the teller was very Unprofessional and rude. His name was Mahdi. I'm close to closing all 4 accounts at Wells and changing banks.
The lady at the main office had me email documents so I wouldn't have to carry all the paperwork since I'm disabled and walk with a cane to my appointment at the local branch. When I arrived they told me they had no record of my emails. The associate seemed incompetent. The Manager seemed like he was incompetent. I guess that explains the two customers that I seen in the four hours I was there in two different days it took to close an account that any other bank would do in fifteen minutes. This is a terrible bank.
I am writing this review from the ashes of a real estate deal that Wells Fargo single-handedly torched through a combination of staggering incompetence, breathtaking unreasonableness, and a complete disregard for a loyal customer.After weeks of an arduous underwriting process for a loan, after providing every single document they asked for (and then some), after jumping through every hoop, we were literally days from closing. With zero warning, at the absolute last possible minute, they threw in a completely new and unreasonable demand related to a tax payment—a detail that had been in their possession for weeks and was suddenly a "problem" now.This wasn't a simple request. It was a logistical impossibility designed to fail. It was a move made by an underwriter who either didn't bother to look at our file until the 11th hour or simply did not care about the human and financial consequences of their actions.The ultimate insult? My history with this bank.I PAID OFF A MORTGAGE with Wells Fargo.I have held both personal and business accounts with them for years.I have entrusted them with tens of thousands of my dollars.This loyalty meant less than nothing to them. They treated me with more suspicion and incompetence than they would a first-time customer off the street. My decades of on-time payments and the significant assets I park with them counted for zero.Their last-minute, impossible game-playing has likely cost me my deal, and with it, thousands of dollars in earnest money, inspection costs, and irreplaceable time.This was the final straw. This Monday, I will be personally walking into a local branch and closing every single account I have with them—business and personal. I will move my life’s savings to a local credit union that understands what the word "relationship" means.I will spend the foreseeable future telling every friend, family member, colleague, and even strangers in line at the grocery store to run, not walk, away from Wells Fargo. This bank is a hollow shell, a bureaucratic nightmare that rewards incompetence and punishes loyalty. Save yourself the inevitable heartache and bank literally anywhere else.
I’m actually feeling better by seeing this slushy bank has only one stars review. Looks like I’m not the only one unsatisfied customer here!I had been a loyal customer to this bank for close to 20 years actually, have excellent credit score, never missed any payment abd always been on balance I supposed to keep, but , as you may actually know , they can kick you out to be their customer, for being to good! Means, no debts, no profit to bank, no cc, no profit, never late, same thing , so one day they just told me we are not good fit and when I asked why , they told me per agreement they don’t have to disclose. So folks, read a small prints. I m working with an attorney on this matter. Feels like a discrimination to me . Good luck to everyone here 😀
Wells Fargo Reversed Credit After 3 Months – Poor Dispute HandlingI disputed a $146 charge through Wells Fargo for a service I never used. They gave me a provisional credit, but 3 months later they reversed it, saying the transaction was “authorized.” Because of this, my account was left negative for weeks, causing unnecessary stress and inconvenience. I explained multiple times that I did not use the service, but they told me to deal with the merchant instead. This is frustrating because I trusted Wells Fargo to protect my account, not just side with the merchant after months of waiting. The money itself was not the main issue — it’s the lack of proper customer support, the mishandling of the dispute, and the way they reversed the credit. I’ve since decided to close my account and will not be using Wells Fargo again
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