Review Time
The four stars are for the Colplay concert/ seating/staff. However, I couldn't believe the type of food that was available on level 5. I don't eat trashy junk food but had no option but to buy a £10 burger that was cold and a £12 warm can of wine. All that was available was pure rubbish. Very unfair to provide cold greasy junk food just because you are seated on this level.All I can say is make sure you eat somewhere else before going to the stadium.
charmaine and Chris were life saves thank you both so so so much! Someone was sat in our seats with fake tickets and we were devastated and told by stewards that there wasn’t anything they could do and we’d just have to leave or see if we could get more tickets rather than move the other people with the resell tickets. We were then sent to the help desk and charmaine and chris were so helpful and found us better seats and were so supportive and kind when i was in such a panic in tears. Thank you both so much you’re both angels!
I would like to post a review, especially for the security team members who found my phone.I filled out a form a couple of days after losing my phone and William called me almost immediately to say that they had found it.Furthermore, they said they would send it, free of charge - William was so polite and charming and I have not received such amazing customer service in years - thank you so much to the team!
Does it really take 3 Months to issue a refund for 2 Tickets especially if one of the Ticket Holders is Registered Disabled and the other Ticket Holder is a State Pensioner. Pathetic performance and to think that the writer was a key part in the Construction of the Stadium as I supplied hired in Machinery to aid in the Building of the Stadium and the large steel structure that can be seen for miles.Even one Star is not worth giving. The loss of interest on both £100 Tickets should be added and a written apology would not go a miss
Chris (Customer Service Manager)and another female steward (whose name we didn’t manage to get). Both absolute legends !! Our family had x4 front standing and x1 general admission tickets, meaning we would have been separated for the Oasis gig 2/8/25 had they not solved our problem - couldn’t have been more helpful. Amazing night thanks to him (and the music) ❤️
Oasis sounded as if all the sounds were just thrown up in the air and I was hearing them in the wrong order. I saw Coldplay there also bad sound quality. It’s not good enough Sound check, really probably the best you could achieve but not even close. I would ask a band member to sit in 517 and tell me they sound good. Band performance fantastic I’ll be visiting another venue.
I managed to get a single ticket for the long awaited Oasis reunion, but was unable to get an Assessable/wheelchair ticket as they'd all been sold, so I was a bit worried as I'd not long had surgery and was still walking with crutches. I rang Wembley Stadium Assessable help line and they were so helpful. I then bought a car park ticket, unfortunately all the disabled car park tickets had been sold, so they advised me to get a ticket for the Red car park, which I did. They also told me there would be people on the entrance of the car park and if I asked them, they would get someone to bring me a wheelchair and they would also take me right to my seat. This went really smoothly, I sat in my car for about 10 minutes, then a really friendly guy came with a wheelchair and tapped on my window. He took me up to the floor which my ticket was on (I'd never have been able to walk anywhere near that far) and put me by the Assessable entrance. A few minutes later a really lovely lady came over to me and asked if I would mind sitting on the chair that she had brought over, until the doors opened and they would bring the wheelchair back to me. While I was sitting there, I called the lady over and explained to her that I had bought an excellent ticket, but was quite concerned about getting up the steps to get to my seat, also that I was unable to stand for more than a few minutes and obviously once Oasis started, everyone was going to stand up and I'd be unable to see. Once through the gate, another nice guy took me to the customer service desk and I voiced my concerns. The young lady came out from behind the desk to talk to me and asked me if I would prefer to go in to the Wheelchair section, which was literally one block away from my original ticket and was a brilliant view, just looking over the top of the standing crowd. It was so spacious and I could watch and enjoy the concert from the comfort of my wheelchair seat, without people standing up in front of me. When the concert and finale fireworks were over, another lovely guy came back to me and pushed me back to my car.I can't say enough good things about Wembley Stadium's brilliant Assessable system and staff. It was seamless and probably the best experience I'd ever had at a concert. Thank you so much Wembley Stadium. It's 5* from me.
This review is from a carer who visited Wembley with 2 disabled people 1 with physically disability 1 cognitively disability to see Oasis.I'll start with the positives *Booking was so easy was able to speak tona human so that we could be seated appropriately to suit both disabled visitors.*Access staff within the stadium were brilliant super helpful. * The gig was amazing. Now the negatives* No disabled access lines at bars or food outlets * No 0% or low alcohol offerings at the bars * Need more staff at Wembly park directing disabled guests to the appropriate directions* leaving the Stadium with disabled people was awful no staff manning the lifts to ensure priority was being given to those without any other option. And this just got worse disabled people forced into crowds to get to the station with no signage towards lifts until the last few metres and again no staff there to ensure priority use. Disabled people entering the station on the left then being sent across the whole station through thousands of people to the right for lifts to the platforms. In summary Wembley Stadium and transport for London need to revisit their disabled access plan as the current plan is not disabled user friendly.
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