westrows.com

1
1 Based on 6 reviews

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5

6 Reviews

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1 Star
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Cynthia
Web site down until 2/26/26. No customer support

The coat I ordered arrived quickly but its not at all what I expected. It's also too small. Very small and I am usually a small. Lastly, their website is down until 2/26/26. No customer support to contact. Very disappointed.

1
Date of experience: Feb 03, 2026
I received the wrong item. I contact customer service and they have yet to refund my money or provid

I received the wrong item. I contact customer service and they have yet to refund my money or provide a solution in resolving this issue. I would not recommend this company, and I would pay attention to the reviews.

1
Date of experience: Feb 02, 2026
I received the wrong item

I received the wrong item. I contact customer service and they have yet to refund my money or provide a solution in resolving this issue. I would not recommend this company, and I would pay attention to the reviews.

1
Date of experience: Jan 30, 2026
Marsha Greene
Misleading Marketing

I was very surprised that they have a 2 star rating on Trustpilot...on their website they show thousands of reviews with a 4 plus star rating but I just noticed that it is not an actual link...very shady. The clothes run VERY SMALL. The coat I purchased on the model looks tailored. In reality very flimsy - there is no way that collar stands up as cute as it did in the photo. Shipping is very slow!

1
Date of experience: Jan 22, 2026
Betsy Lovell Blackmon
Terrible customer service

Terrible customer service. The item I purchased did not fit but they offer only a 20% refund. No return or other option. I will not order from here again!

1
Date of experience: Jan 19, 2026
Christina Stow
SOME RED FLAGS HERE.....

I have not yet ordered from them, as i am afraid to do so. (1) They do not state the material form which a garment is made!! Weird, unprofessional and just plain bad: NO LINKS ALLOWED IN REVIEWS HERE......so I can't even show evidence!!!! Why not??!!(2) Although I cannot upload a screenshot either, very unfortunate, Trustpilot! - They claim, also on this same webpage,which Trustpilot oddly does not permit presenting here, "Trusted by over + 24,000 happy customers", and they present the Trustpilot logo with green star below that....yet.....their website page here is blank.......what is up with this strange behavior here?????? Very suspicious.......?????

1
Date of experience: Jan 19, 2026

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