whisky52.com

4.6
4.6 Based on 340 reviews

We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or ...

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Average Rating

4.6

/
5

340 Reviews

5 Star
84%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
6%

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The “Free” Whisky Voucher That Cost Me Too Much

When I purchased another product, I received a "free" £35 whisky voucher. However, to redeem the voucher, I was asked to pay £10 for delivery. That’s when the trouble began. A monthly subscription was activated without my clear consent – something I absolutely do not want. The cost is £35 for a small bottle of whisky.You can’t cancel the payments through your bank card, and although they claim you can cancel the membership online, in practice, it doesn’t work. They force you to call them directly, but I don’t want to talk to them. I took the offered voucher, but I don’t want the subscription, and I don’t want any communication with this company.In my view, this is nothing but a scam – a manipulative trap designed to extract money. Technically set up in a way that makes it deliberately difficult to opt out, just to keep charging people. Absolutely disgraceful and unethical business practice.I ended up blocking Whisky 52 and reporting this scheme to my bank. 11.08.2025 update. Please provide the email address for subscription cancellation, as the system does not allow me to proceed without your approval.

1
Date of experience: Jul 29, 2025
Leo W.
Very helpful took time to listen

5
Date of experience: Jul 28, 2025
matiweu
Good experience

Amy took my call from the retentions team and made me a good offer to keep my membership a bit longer. She was friendly and helpful.

5
Date of experience: Jul 25, 2025
Very nice whisky just couldn’t carry on…

Very nice whisky just couldn’t carry on with my subscription at the moment. Fraser Manson answered my call to cancel my subscription and was very polite and helpful. Thank you!

5
Date of experience: Jul 25, 2025
Gorden Harris
Customer service excellent!

Customer service from Fraser was super helpful, friendly and caring.

5
Date of experience: Jul 24, 2025
Ivy P.
Excellent customer services.

Excellent customer services.Ready to help when needed.Lovely selection of unknown whiskies from around Europe.

5
Date of experience: Jul 24, 2025
PakateLikeCurry
Spoke to Glenn to cancel my…

Spoke to Glenn to cancel my subscription and he was so friendly, helpful and professional. Glenn let me know what offers were available and I feel I got a really good deal.The products are great quality and a nice little present for the family

5
Date of experience: Jul 24, 2025
Edwin Morgan
Thank you Kaye!

I've been a subscriber to Beer52 for many years and took up their offer for a free bottle for Whisky52. I let the subscription carry on because the quality was exceptionally high. For various reasons, I've had to pause my subscription, and I wasn't looking forward to ringing the cancellation line, but I spoke to someone called Kaye who made the whole process very pleasant and very easy? I am looking forward to subscribing again when I'm able.

5
Date of experience: Jul 23, 2025
Theo P.
Amazing customer service

Amazing customer service! Really friendly and helpful service and great whisky too!

5
Date of experience: Jul 22, 2025
Eric Phillips
Good customer service

Good customer service

5
Date of experience: Jul 22, 2025

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Business Details

  • We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe.

    Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way.

    We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers!

    Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading!

    For more information, see our FAQs: https://www.whisky52.com/faq

    Or if you need to get in touch then please reach out to us via https://www.whisky.com/help

    See more

  • call 01315632327
  • language https://www.whisky52.com

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