whitakerschocolates.com

4.4
4.4 Based on 20 reviews

Est. 1889. Based in Skipton, North Yorkshire, Whitakers Chocolates Ltd. is a manufacturer and global distributor of high quality chocolates for the retail & catering markets. Whitakers Chocolates is the largest distributor of chocolate in the UK and fourt...

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Average Rating

4.4

/
5

20 Reviews

5 Star
76%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
19%

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Ramsey Morris
Bought from Amazon would not replace

Coffee creams bought via Amazon were mishaped, miscoulored did not look very appetising they looked as if they had melted or gone stale they had a whitish hue to them. They were bought via Amazon and they wouldn't accept a return, so it looks like the bin for them.

1
Date of experience: Jun 21, 2024
Rosaleen Powell
Unprofessional company who lie

Well well well. Made an order with next day delivery, provided the correct address and seems like the courier attempted to deliver at a different address with no response so the parcel went back to depot. Tried to reschedule delivery but only showed the incorrect address. Got in touch with the courier who told me to get in touch with whitakers. Phoned whitakers who told me to call the delivery company?? I told Whittakers that the courier said only the company can fix the address. Called whitakers about 10 times to fix this issue and the re assured me the parcel will be sent out waited 2 weeks still no parcel. Phoned whittakers again as I was so frustrated such an unprofessional company as they had the audacity to lie. Lady on the phone said it would reach me the next day so received parcel and the invoice said ‘lost order replacement sent’ so basically they had lost my parcel which whittakers should’ve informed me about but as they are unprofessional they didn’t. Will NOT be ordering again.

1
Date of experience: Dec 09, 2023
George Powell
Excellent

First time ordering and the experience was so good I have already placed another order. Items received within 24 hours of ordering. Emailed with tracking and delivered within the given timeframe. I’ve taste tested the Chocolates and they are very nice and for the price really good value

5
Date of experience: Nov 30, 2023
Sandy J.
A bit disappointed ordered nearly a…

A bit disappointed ordered nearly a week ago, still haven’t had my order.Apparently an item was out of stock, I have received an email and chosen a different item.Still waiting.Ordered previously and order was fast.Was for Christmas presents.

4
Date of experience: Nov 19, 2023
Kierra Smith
Great products, exceptional service.

I've ordered twice from Whitakers. Firstly some 'Coronation' chocs for our street party. They went down so well I placed a second order for Halloween along with some other selections for gifts. There was as issue with two of the items however an immediate response was forthcoming when highlighted resulting in what is probably the best customer service I have ever received. Delivery on both occasions was extremely quick. This is a company that really cares about its customers and takes pride in its business. I shall continue to buy from them. Why don't you? You wont be disappointed!

5
Date of experience: Oct 18, 2023
Waymix19
Fantastic service

I ordered some Halloween chocolates to share with my family and friends at Halloween. Unfortunately when the tub of chocolates arrived the tub was broken in pieces and some of the chocolates damaged despite being very well packed. I rang and was asked to send some photos of the product. This matter was dealt with quickly and effectively. As I live in the area one of their team called in personality to deliver the replacement by hand! Fantastic customer service 10/10 Would definitely order from here again.

5
Date of experience: Oct 05, 2023
Clare M.
Whitakers traditional chocolatier aways…

Whitakers traditional chocolatier aways delivers amazing chocolates with great service.

5
Date of experience: Jul 07, 2023
Yohan_Craft62
Excellent chocolates

Excellent chocolates and great customer service too. We contacted them regarding an issue with a product and it was resolved immediately. Can't fault them, and will definitely carry on using this brand.

5
Date of experience: Dec 10, 2021
CR98
Received a box of these as part of a…

Received a box of these as part of a gift, I hadn't heard of this brand before and didn't know what to expect. What I can say is". Wow some of the best chocolate I've ever had, excellent quality and the variety of flavours is fantasticI would happily and highly recommend these to anyone

5
Date of experience: Apr 07, 2021
Top job - thank you!

Great service, great prices and great products! My clients will love them. Would highly recommend to any business wanting to give personalised gifts.

5
Date of experience: Feb 10, 2021

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